Federal-Mogul Receives Aftermarket Auto Parts Alliance Outstanding Training Support Award
The Federal-Mogul Vehicle Component Solutions organization received the 2012 Outstanding Training Support Award from the Aftermarket Auto Parts Alliance during the group’s winter shareholder meeting earlier this month in Aventura, Fla. The Alliance is one of the world’s largest automotive parts distribution and marketing organizations.
MAHLE To Acquire RTI Technologies
RTI Technologies specializes in the development and distribution of automotive maintenance equipment, including air conditioning service, fluid exchange and nitrogen tire inflation systems.
Autowerkes Maine: Unforgettable, Landmark Building Spells Unique
A little planning goes a long way, or, in the case of Voit Ritch, a lot of planning results in a new landmark building that can’t help but be noticed. To be exact, the all-new Autowerkes Maine in Freeport took two-plus years of planning and the help of staff and current customers to make the project all come together, culminating in a Grand Opening celebration on Aug. 25, 2012.
Tips To Make Customers Feel Like A ‘King’
Excellent customer service is delivering a service experience that exceeds the customer’s expectation, while being remarkable at the same time.
Directions: More Diesels Heading Down The Pipeline
It may be a good idea to have some of your techs become ASE certified in diesel engine diagnostics, which you can market to your diesel-driving customers.
Alignment Specs: BMW 3-Series 1998-2006 E46
The BMW E46 was the best selling generation of the 3-Series. The rear-wheel drive sports sedan is one of the more complicated cars to align, but it has many service and repair opportunities.
2005-2011 Cadillac STS
The STS is one of those vehicles where a scan tool would be handy if you are performing alignment and chassis repairs. Every STS requires a scan tool to reset the steering angle sensor.
Wheel Speed Sensor Diagnostics for Meters and Scopes
There is no way to quickly tell if a Wheel Speed Sensor (WSS) is passive or active. Both sensors have two wires and are located in the same position on the vehicle. Often, the service information will not indicate what types of sensors are on the vehicle
Optimal Auto Care: Specialization Fuels Success of Santa Cruz, CA, Shop That Has Serviced BMWs for More Than 20 Years
When you’ve been in the automotive repair business as long as Nate Smith has, you learn a thing or two about running a successful shop. First and foremost, the customer always comes first. And second, specialization can be the key to success. When Smith opened Optimal Auto Care in Santa Cruz, CA, in 1991 along with his wife Meg, it was with a focus on the repair of BMWs, a nameplate Smith was very familiar with having worked as the service manager for the local BMW dealership for 15 years prior.
Motor Works, Inc.: Successful Rockville, MD, Shop is Built on a ‘Winning Combination’ of Confidence in Staff and Respect for Clientele
When you’ve been a shop owner as long as Greg Skolnik has – since December 1979, to be exact – you’ve learned a thing or two about running a successful automotive repair business: Like ways to retain top-notch employees and how to build relationships with customers that keep them coming back year after year.