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Webinars

Upcoming webinars
Making the “New Normal” Work for Your Shop
Sponsored by DRIVE
Date: June 10, 2020

Did your shop grow or just survive the past few months? For it to grow and be nimble in the “New Normal” your shop needs to take the right actions NOW.

This webinar will teach you real world solutions for your shop that you can put into place right away.

You will learn:

  • Proper Service Advisor Training that will bring you shop sales.
  • How to increase and improve your productivity and efficiency.
  • Best policies to increase your vehicle count.
  • How to stabilize your finances – Especially in the “New Normal”.
  • How to hire your own dream team.
  • How your marketing initiatives are more important than ever now - and why you need to double-down on this important aspect of owning a business.
On-Demand Webinars
ADAS Best Recommended Practices
Sponsored by OPUS IVS
Date: May 27, 2020

Most shops are aware of ADAS technology and the potential need for service, repair, and calibration. The key question is whether your shop is prepared to service ADAS systems? Without the proper equipment or training, shops are potentially jeopardizing the safety of their customers. During this free webinar you will learn the best recommended practices for servicing ADAS systems so you can determine if your shop is prepared.

Curing Drivetrain, Suspension and Wheel Bearing Noise and Vibration Problems
Sponsored by GSP
Date: April 16, 2020

Drivetrain, suspension and brake noise or vibration complaints can be some of the most difficult problems to diagnose. In a 30-minute webinar sponsored by GSP, we look at the complete corner of the vehicle and how components can work together to produce or counteract noise and/or vibration. These skills are becoming even more important as engines get quieter and electric and hybrid drivetrains become more common.

Better Battery Service: A Two-Part Webinar Series
Sponsored by Interstate Batteries
Date: March 31, 2020

Take your shop’s skills to the next level when it comes to selling and diagnosing batteries. In this two-part training series, experts will help you build a battery strategy customized to your shop, your technicians, and the modern vehicles you service. According to JD Power, batteries are the most frequently replaced component not related to normal wear and tear in three-year-old vehicles. The importance of battery sales is only going to increase as vehicles age.

Part 1: Maximizing Your Shop’s Battery Business
Tuesday, March 31 -- 2pm EDT
Changes in vehicle technologies are having a big impact on batteries. These changes are creating opportunities for skilled shops – and barriers for retailers and parts stores. This 30-minute training session will give you tools and techniques you can implement today to capture more sales and service dollars from your customers. You’ll learn about:

  • Developing a charging systems inspection routine
  • Building trust with the customer by communicating with them about the condition of their battery
  • Establishing a smart battery business based on analytics
  • Charging your customer for battery and charging system diagnostics

Part 2: Advanced Battery Inspection and Diagnostics
Thursday, April 30 -- 2pm EDT
Learn how new technologies such as stop/start, ADAS and intelligent power management systems are changing inspections and diagnostics. The 30-minute training will cover how to use an advanced battery tester, scan tool, and scope to diagnose the charging system and battery issues. The presentation will cover:

  • Performing battery resets and registrations
  • Diagnosing modern power management systems from domestic and import nameplate manufacturers
  • Diagnosing battery-related generic and manufacturer trouble codes
  • Testing cranking voltage drops with a scope
How to Win Customers and Influence Word-of-Mouth
Sponsored by Podium
Date: January 29, 2020

We love to talk about the things we love. Whether it’s our favorite sports team or the new burger place we tried last night, we can’t seem to help ourselves when things delight us. And it’s totally natural. Almost effortless. It doesn’t feel at all like an advertisement to us or the person we’re sharing it with.

Anyone with a local business knows instinctively that they live and die by word-of-mouth. A recent study found that a staggering 90 percent of purchases are influenced by word-of-mouth.

But how can you get people to talk spontaneously about your repair shop like this? The answer is surprisingly simple, yet profound - be remarkable.

Come join this webinar and learn:

  • How to give your customers a remarkable experience
  • How to kickstart a word-of-mouth engine for your shop
  • Simple steps and takeaways to take “give [your customers] somethin’ to talk about”
Battery Resets, Registration and Coding
Sponsored by NAPA Auto Parts
Date: November 14, 2019

You could be damaging a new battery and not even know it. We are not talking about cables or hold-downs -- we are talking about performing the procedures to reset, register or code the replacement battery to the vehicle. In this free 30-minute webinar, professional trainers will discuss the tools and procedures you should be using when you install new batteries on late model cars and trucks.

Electric Power Steering: The Light is On, What Do I Do Now?
Sponsored by CRP Automotive, the company that brings you AAE Steering
Date: October 16, 2019

You might be able to install an electric power steering rack or column-mounted steering assist module, but can you complete the repair? In this 30-minute webinar we look at how to diagnose faulty electric power steering system, and what is required to reprogram, reflash, or recalibrate the system once the new electric power steering unit is on the vehicle.

5 Steps to Winning New and Securing Repeat Customers
Sponsored by Podium
Date: September 24, 2019

The online and offline worlds are colliding. Customers carry pocket-sized computers everywhere they go, but that doesn’t mean that face-to-face interactions at the repair shop aren’t just as important as those online. Join us on September 24 at 2:00pm ET to learn some best practices for interacting with your customers online and offline to create a memorable experience, win customers for life, and improve your bottom line.

Inside the Wheel Bearing: How What Happens at the Factory Changes What Happens In The Bays
Sponsored by NTN, manufacturer of BCA Wheel Bearings
Date: August 22, 2019

As technicians, we only pay attention to wheel bearings at their best and worst. Little attention is paid to what happens before installation on a vehicle. In this 30-minute webinar, we will explore what happens at the factory and how it impacts your installation procedures. Information from this webinar can be applied to your next wheel bearing or brake repair.

From First Search to Final Sale: Understanding the Service Journey of Today's Vehicle Owner
Sponsored by Podium
Date: May 16, 2019

In this webinar, we will be discussing how the customer journey has changed and how your independent repair facility should adapt to meet their demands. The customer journey may start with great reviews, but businesses that make the entire process convenient and easy can end the process with great reviews – and significant profits – as well.

Automatic Emergency Brake System Operation and Theory
Sponsored by NAPA AUTO PARTS
Date: May 02, 2019

Many late model vehicles have Automatic Emergency Braking (AEB) systems or Dynamic Brake Support (DBS) pre-braking systems. These systems apply the brakes when a collision is imminent or assist the driver to stop in the shortest distance possible. This 30-minute webinar will cover how the system detects a possible emergency braking situation, how AEB applies the brakes without driver input, and more.

Video Series

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