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Mitch Smith Auto Credits Success to Adhering to ‘Rules of Business’

When you’ve been in business as long as Mitch Smith, you develop some surefire ways to ensure top-quality service and repairs that result in satisfied customers and repeat business. Which leads to one of Smith’s rules of business, or “Mitch-isms” as he calls them: Do to/speak to/service your clients better than anyone else.

Turbocharger Technology Continues to Improve

With the ability to increase fuel economy by up to 20% on gas vehicles and up to 40% on diesel vehicles, manufacturers have resorted to turbochargers to compensate for lowered engine displacement. Additionally, the improvements on turbocharging technology have increased the number of turbocharged vehicles on American roads. Some turbocharger manufacturers have even projected the number of turbocharged vehicles in the U.S. to quadruple in the next five years.

Cylinder Honing Recommendations

CP Pistons recommends plateau honing with a cylinder bore cross hatch angle of 35-40 degrees.

Mercedes-Benz: Managing Misfires, Solving Those Strange, Intermittent Engine Vibrations

Automotive Electronics Diagnostician Sergio Fernandez discusses how to solve those strange, intermittent engine vibrations on a 2003 E320, with 3.2L V6 engine and 120,000 miles. The diagnosis begins with these findings: DTC P0305, misfire on cylinder #5; and DTC P0301, misfire on cylinder #1.

A4 Power Steering Fluid Check & Maintenance Tip Clip

Watch this tip clip excerpt from the A4 Steering and Suspension ASE Test prep course presented by Dave Hobbs. Dave talks about proper testing and maintenance of power steering fluid and related components–showing examples and highlighting the things you should know both as a technician and to pass the ASE A4 certification test.

This tip clip is an excerpt from“The Complete A4 Test Prep”with Dave Hobbs

Even AWD Vehicles Require Regular Tire Rotations

Intuitively, one would think an AWD vehicle would not require regular tire rotations because power is constantly directed to all tires; therefore, all of the tires would wear at the same rate. But when it comes down to it, tire rotation is the second most important maintenance item that can be done to maximize tire life, and this pertains to AWD vehicles, as well.

Frank’s Mercedes Service Tackles Even the Toughest Jobs and Over-Delivers on Customer Expectations

Walking into the serene, peaceful waiting room at Frank’s Mercedes Service in Henderson, NV, one would think that it’s a laid-back business. But, that couldn’t be farther from the truth. Owner Frank Scandura and his dedicated team of top-notch techs are one serious group.

Harley’s Automotive: Resilient North Dakota Shop Bounces Back After Severe Flooding; Stays True to Core Values

When residents and business owners in the Souris River Valley were told last May that a flood was imminent in the coming weeks as a result of heavy rains and snow runoff, the owners of Harley’s Automotive Center in Minot, ND, sprang into action.

Osceola Garage: Distinguished By Delivering the Utmost Customer Repair Experience

When Joe Marconi finished high school, he did what most recent graduates do: He enrolled in college on the advice of his guidance counselor. But he quickly found out that route to higher education wasn’t for him. But that wasn’t the end of learning for Marconi; far from it. The owner of the garage he was working at encouraged him to keep learning to be the best in his profession.

Elite Offers ‘Marketing Auto Service in Tough, Competitive Times’ Seminar

We all know the competition for new customers is violent, and when it comes to auto repair and service, today’s consumers have more choices than ever before. So if you want to fill up your service bays with the right kind of customers, and turn those customers into raving fans who will tell their friends about your shop, then this Elite seminar is perfect for you.