Tech Feature: Subaru Service Essentials
My stint at being a service advisor for a number of dealer service departments over the years gave me a lot of experience in “bundling” services into a package. Having a service plan or “menu” built value for the customer. It also provided the service department with reliable income. Though there are good and bad points to service menus, the basic idea is a good one, and works well for any kind of automotive service or repair facility.
Brake Job: Dodge Magnum/Challenger/Charger
The 2005-current Chrysler rear-wheel-drive LX-Platform. The LX platform includes the 300, Magnum and Charger. In 2008, the platform was shortened for use in the LC-platform that was used in the Challenger platform. All have rear disc brakes with the parking/emergency brake mounted in the hat of the rear rotor.
27 of 28 IZOD IndyCar Teams Chose Performance Friction Brakes for Baltimore Grand Prix
In the inaugural Grand Prix of Baltimore nearly the entire field of IZOD IndyCar teams chose Performance Friction Carbon Metallic race pads in hopes of winning the highly anticipated event.
1-2 Finish for Performance Friction Brakes in Bristol Modified Race
Sprint Cup Series star Ryan Newman and modified tour regular Justin Bonsignore made Wednesday night’s NASCAR Whelen Modified Tour race at Bristol a 1-2 finish for Performance Friction Brakes.
TECH TIP: GM: Park Brake Light Stays On After Park Brake Is Released (Replace Rear Park Brake Cables)
Some customers may comment that after releasing the parking brake, the brake light on the instrument panel (IP) stays on. This condition may be caused by a weak return spring located at the rear of the parking brake cables.
Federal-Mogul Offering Consumers Up to $50 Back on Brake Jobs Through Wagner ThermoQuiet ‘TQ Fall Blitz’ Promotion
Consumers can receive rebates of up to $50 on brake repairs completed between July 27 and September 30, 2011, through Federal-Mogul’s innovative Wagner ThermoQuiet “TQ Fall Blitz” promotion.
Federal-Mogul Launching ‘TQ Fall Blitz’ Campaign to Drive Sales of Wagner ThermoQuiet Brakes
Federal-Mogul is launching a major campaign to help drive sales of industry leading Wagner ThermoQuiet brake pads and shoes through the balance of the summer and into the fall vehicle maintenance season. The campaign features an aggressive trade promotion, consumer rebate offer and North American television advertising.
Diagnostic Solutions: Selling Brake Friction Replacements
A decade ago, an import shop’s profitability depended heavily on the routine replacement of spark plugs, timing belts, mufflers, shock absorbers, clutches and brake friction. Due to advancing vehicle technology, many of these profit centers have steeply declined or have altogether disappeared. One of the remaining exceptions is brake friction replacements.
Performance Friction Launches Facebook Store
Performance Friction announced this week that it is the first major brake manufacturer to launch a Facebook storefront. Fans of the Performance Friction Facebook page can now order brake pads, rotors and the new RH665 DOT 4 Racing Brake Fluid without leaving Facebook.
Tech Feature: Solving Brake Pedal Pulsation Complaints
Reoccurring pulsation complaints are perhaps the second most common reason a customer returns after having brake service. The brakes operate normally for the first 3,000 to 6,000 miles, but then the customer notices a high-speed pulsation when getting off the exit ramp on his way to work one morning. The customer returns to the shop with the pulsation complaint and leaves with usually one of two “fixes” – the rotors being machined or replaced. The usual explanation given the customer is that the rotors “warped.”
Tech Feature: Nissan Undercar Noise and Vibration Repairs
When it comes to Nissan undercar work, Import Specialist Bob Dowie discusses the first challenge you face and that is selling the work. While he uses the word “selling,” what you are actually doing is making the customer aware of issues that need to be addressed to maintain the reliability and, more importantly, the safety of their vehicle.
Brake Tech Feature: Buick Lucerne Service
The 2006-current Buick Lucerne is the largest sedan that General Motors offers. It is built on the same line as the Cadillac DTS at the Hamtramck, MI, GM plant. The two vehicles share many brake components and the same Regular Production Option (RPO) codes for the brake system.