Communicating with Customers about Brake Pads
The common brake job is getting more difficult to sell every day. Every shop is confronted with competition offering brake jobs for lower prices. Also, vehicles and brake pads are becoming more advanced. With these trends influencing the marketplace, how can a shop maximize and grow its revenue from the lowly pad replacement and turning
Selling Services: Anti-Seize & Studs
Last month I received a great letter from one of our readers. He was absolutely livid about the story “Double Hit” in our February issue. Ed from the Cherokee Garage in Beckwourth, CA, pointed out several incorrect items in the article. In the article, it was advised that a light coating of anti-seize could be
Preventing Brake Fade: Maximizing How Friction Materials Handle Heat
Brake fade is something nobody wants to experience. When you step down on the brake pedal with a certain amount of force, the vehicle should slow predictably. But when the brakes get too hot and start to fade, it takes more and more pedal effort to get the same amount of braking force. Eventually the
A Brief History
In 1931, people thought Edward S. Babcox was insane for launching a magazine in the middle of the great depression. But, 75 years and almost 900 issues later, BRAKE & FRONT END is still going strong. For the past few months, I have been reading back issues of BRAKE & FRONT END non-stop. In musty
Kia Maintenance & Service Solutions
MASTER CYLINDER DIAGNOSIS Easy Fixes For Elusive Intermittent Problems While Kia offers a 100,000-mile powertrain warranty, well-documented maintenance is an important part of keeping that warranty valid. With regular maintenance required at 30,000 miles and timing belts at 60,000 miles, owners will be looking for quality service. Rather than delve into the service nuts and
Government Regulations and Braking Performance: How Uncle Same Sets the Standards
Everybody wants safe brakes, right? You want the assurance that any brake linings you install on a customer’s vehicle will provide adequate braking and meet all applicable safety standards. But guess what? There are no federal safety standards for aftermarket brake linings. Federal Motor Vehicle Safety Standards (FMVSS) 105 and 135, which are issued by
Honda Brake Service: Successful Jobs Are in the Details
You can’t argue that Hondas aren’t popular cars that have earned customer loyalty by giving many miles of trouble-free service to their owners. It’s safe to say that Honda has changed the way the world builds cars. And to think they’ve done it in 30 years is truly remarkable. All machines, even the good ones,
Brakes 101
Welcome to Carley’s Refresher Course on Basic Brake Service
Causes & Cures for Disc Brake Problems
There are as many causes as there are cures for disc brake problems. Brake pedal pulsation tops the list, while disc brake noise and brake pedal sensitivity follow as second and third place contenders. Most of these problems can be avoided if technicians have the right parts and follow the correct procedures. Let’s begin by
Friction Fundamentals
A brake, according to the dictionary, is a device for arresting the motion of a wheel or vehicle. The original brake, like the original wheel, was invented before history was accurately recorded, but we know from pictures drawn by ancient Phoenicians and Egyptians that it is one of the oldest of mechanical devices. For thousands
Brakes: Reading Pads & Calipers, Examining Old Pads Can Prevent Problems Down The Road
Read any good brake pads lately? Don’t make the mistake of replacing brake pads without reading the old pads to spot potential caliper problems that could cause brake problems down the road and a possible comeback. Here are six conditions to watch out for: UNEVEN PAD WEAR. A sure sign of caliper trouble. If the
Eyeball Estimates: Stop Using Percentages if You Cannot Show Your Work!
I have been seeing a lot of estimates recently that project how much “life” is left in the brake pads. This number is often expressed as a percentage. While I do realize that it is a number most customers might be able to understand, it is misleading and often inaccurate. The typical estimate says, “20