Doug Kaufman, Author at Import Car
Adapting To Enduring Expectations 

Where we once provided business and technical information in a monthly print magazine, we now have daily newsletters and on-call websites to help spread the message of quality service.

Now Available – February’s Digital Edition of ShopOwner

February’s issue includes technical and management content and is free to download.

What Constitutes A Complete Brake Job?

Complete, safe brake jobs are key. This video is part of the Group Training Academy.

Decoding Brake Pull Issues

Addressing brake pulls requires diagnostic dedication. This video is part of the Group Training Academy.

Understanding and Preventing Brake Noise

Silence noise with a complete brake job. This video is part of the Group Training Academy.

Charging for Diagnostic Time

Diagnostic work is more sophisticated and your techs’ time is worth charging for. This video is sponsored by Auto Value and Bumper to Bumper.

Do You Want The Bad News Or Good?

There are many ways you can help play the long game, and TechForce has free resources to help inspire and promote the profession.

Vacuum Pumps and Parking Brake Actuators

As the car parc evolves, so do service opportunities. This video is sponsored by Standard.

Gasoline Direct Injection Technology

Gasoline Direct Injection technology has been a key part of improving fuel economy and reducing emissions since the early 2000s. This video is sponsored by Standard.

Software Focus: Efficient Diagnostics

Discover how to quickly retrieve codes, access exclusive repair information, and develop a strategic plan for optimal diagnostic results. This video is sponsored by Bosch.

Now Available – January’s Digital Edition of ShopOwner

January’s issue includes technical and management content and is free to download.

Clutch System Components

By adopting a systematic approach and utilizing quality kits, the longevity and efficiency of the timing system can be maximized, ensuring a smoother-running engine. This video is sponsored by The Group Training Academy.