Shops do a lot to maximize the customer experience, including offering loaner cars or rental cars in many circumstances. How can shop owners feel confident their cars won’t be abused by customers? Laura Tierney, from ShopLoaner.com, talks with ShopOwner editor Doug Kaufman about ways to make the loaner car process less stressful for all involved.
Statistically, autonomous driving systems are already five times better than human drivers. AI will make them even smarter.
Would you go for a ride in a car that has no driver? Autonomous vehicles are making news every day and they're making some automotive professionals nervous. Are they the future of ride sharing? Are we destined to become a world of passengers? Today we're talking about taking a backseat and letting technology do to driving.
A catalytic converter may seem simple – but how does it do what it does?
Address safety and training challenges before they’re a problem to prepare for an influx of electric vehicles.
The automotive industry’s future is likely to be better, more exciting and a lot closer than we imagine.
Address safety and training challenges before they’re a problem to prepare for an influx of electric vehicles.
Doug Kaufman and Philip Austin discuss real-world questions technicians ask Austin during Shop Squad training classes.
Follow along as Doug Kaufman and Philip Austin discuss real-world questions shop owners ask.
Learn about the different resources available to educate service advisors on sensors and ignition components.
Watch Philip Austin from NGK/NTK and Doug Kaufman discuss management and technical challenges within the industry.
