See how Zimbrick of Madison transformed its approach to ADAS calibration by bringing more of the process in-house. With three body shops, 16 automotive brands and a centralized glass and calibration center, Zimbrick partnered with National Calibration and Diagnostic Solutions (NCDS) and Autel to build a more controlled and scalable calibration workflow. The video explores how the right equipment, training and support can help collision repair facilities improve efficiency, documentation, repair quality and customer communication while keeping up with increasingly complex vehicle technology.
Key Takeaways:
- Bringing ADAS calibration in-house: Zimbrick reduced its reliance on outside vendors to gain greater control over scanning, calibration and the overall repair process.
- Centralizing calibration services: A hub-and-spoke model allows three body shops to work with a centralized calibration center while maintaining consistent processes.
- Improving repair quality and accountability: In-house capabilities give Zimbrick greater visibility into technician training, OEM procedures, documentation and how calibrations are completed.
- Combining glass and calibration: Locating glass replacement and ADAS calibration together allows Zimbrick to complete more windshield installations and calibrations on the same day.
- Training the entire team: Education extends beyond technicians to estimators, helping staff better understand ADAS requirements and explain necessary procedures to customers.
- Building customer confidence: Employees can explain why a calibration is required, what equipment is being used and how the procedure fits into a complete repair rather than simply presenting an additional charge.
- Getting more from ADAS technology: Autel equipment provides diagnostic, calibration and documentation capabilities, while NCDS provides tooling recommendations, training, workflow guidance and ongoing technical support.
- Creating a scalable operation: With approximately 400 repair orders moving through the operation each month, bringing scans and calibrations under Zimbrick’s control helps turn a necessary repair procedure into an opportunity for greater efficiency and additional in-house service.
This video is sponsored by Autel.
