service advisors Archives - Import Car
BMW Adaptations

Let’s look at five common adaptations for late-model BMWs, and what you should know before you start a repair.

Charging for Diagnostic Time

Diagnostic work is more sophisticated and your techs’ time is worth charging for. This video is sponsored by Auto Value and Bumper to Bumper.

BMW Infotainment Systems

Even the most sophisticated systems can encounter issues.

BMW Water Pumps

Take a closer look at this water pump, how to replace it efficiently, and what other components should be replaced with it.

Audi Alignment & Calibration

As models get more luxurious, features like air suspension and adaptive cruise control can make the alignment more complex.

Turbochargers on Minis

No matter if it is a BMW or MINI, when the engine stops turning, the oil flowing to the turbocharger stops.

Mercedes-Benz AC Service

Here’s what you need to know about R-1234yf refrigerant in Mercedes-Benz vehicles.

Brake Fluid Specifications

You can go down a brake fluid rabbit hole if you are not careful.

Key Programming

Three situations might require key programming capabilities at your shop.

Learn To Advise Customers, Not Just Sell Them

Service advisors are a liaison between the tech and the customer. This video is sponsored by The Group Training Academy.

BMW N54 Turbo Problems

Here are some common problems or failures that you should be on the lookout for.

Understanding Key Programming

You might think that key programming is a job for a locksmith or specialist, but the market is changing.