Air Filter Show & Tell: Seeing Is Believing
Air filter replacement shouldn’t be a tough sell. Once you show a customer their dirty filter, the need for replacement becomes obvious.
3A Automotive, Phoenix, AZ: Revisiting A Maintenance Chronicle
We profiled 3A Automotive Service in our March issue of Maintenance Matters. The shop discovered there were some black holes in its approach to maintenance.
Selling The Benefits Of A Complete Belt Job
Selling a belt at 90,000 miles is easy. But, making that new belt go 90,000 miles might be impossible without selling the complete belt job.
Searching For ‘Black Holes’: 3A Automotive, Phoenix, AZ
After charting sales for two weeks and thinking about the numbers, 3A owner Jimmy Alauria found what he called a “black hole” in their approach.
Top 10 Mercedes-Benz Repair Tips
With new vehicle sales topping 17.3 million units, and import nameplate VIO also on the rise, you’ll be seeing more imports in your shop that are in need of repair. And, with the increasing complexity and interconnectivity of vehicle systems, diagnostic expertise becomes all the more important. With that said, we bring you this collection of Mercedes-Benz repair tips to aid your service efforts.
Vehicle TLC: Proper Vehicle Care Has Many Merits
While raising the awareness of preventive maintenance sounds good in theory, especially during April Car Care Month, the reality is many motorists’ vehicle maintenance habits just don’t stack up. Results of vehicle inspections at car care events across the country last April and October reveal that 84% of vehicles needed service or parts, says the
Timing Chain Failures on 2.0L, 2.5L Import Engines
Last month, we looked at the timing chain setup on the Audi 3.2L engine and saw how a lack of oil changes can adversely affect the tensioners and cause engine failure. We’ve also seen similar issues with the timing chain setups on the 2.5L 5-cylinder BGP engine that came out in 2005, and the 2.0L
Audi Engine Timing Chain Failure Due to Lack of Maintenance
If you’ve been working on cars as long as me, you’ll remember the first timing belt you did and thought, “what was wrong with timing chains?” It was only a year ago, when I was working on a 2005 Audi A6 Quattro with a 3.2L engine with a broken timing chain tensioner and bent valves,
Kia: Uncovering Unperformed Maintenance
While some vehicle problems will motivate the customer to make an appointment, an equal amount of Kia repair opportunities will be discovered as the vehicle is being serviced. If you’re not already doing so, always encourage your customers to keep their vehicle maintenance up to date. And, just as important, let them know your techs are
