The auto service business has definitely changed over the decades, but in some ways the story probably has stayed the same.
Our industry knows the future of automotive repair is here, and theoretical ‘what-ifs’ are being overshadowed by ‘what-now?’
Sharp, owner of Joe’s Garage in North Little Rock, Arkansas, was named winner of the 2019 Wix Driving Performance award. Together with his wife, Susan, Joe was honored at the Babcox Night of Excellence at Mercato Della Pescheria during the recent AAPEX Show.
In 2020, Babcox Media – the parent corporation of ImportCar – will celebrate 100 years of dedication to the automotive industry.
The Auto Care Association and IMR Inc. report that in a recent survey, more than 100,000 American households (driving more than 170,000 vehicles) revealed they know that repairs or maintenance need to be performed on their car but have chosen to delay the work.
The first step in keeping your customers’ vehicles in top-running condition is getting them in the mindset about the value of preventive maintenance, so that they take a proactive role in having you regularly maintain their vehicles, says Mary DellaValle, editor of ImportCar magazine.
As connected and empowered that most young adults are today, you would think they would know more about how to properly care for their vehicle. But, new survey data reveals quite the opposite is true. For example, the TPMS symbol, designed to alert drivers of low air pressure in one or more of their tires, is foreign to many drivers, underscoring the importance of your role in ensuring customer safety and maintaining vehicle system integrity, says Mary DellaValle, editor of ImportCar magazine.
The new year always brings new opportunities based on the overall economic climate, consumer confidence levels, gas prices, miles driven, average vehicle age, the profile of vehicles on the road, and the list goes on. With so many variables in the mix, I’m honing in on a few notable industry insights, and providing a few takeaways, that shed positive light on our industry, says Mary DellaValle, editor of ImportCar magazine.
If you think that your customers aren’t literally tied to the web, think again. Recent survey results from Metova, a global provider of mobile, connected car, connected home and IoT solutions, revealed that more than half of respondents own a car that connects to the internet – either directly or via their phone, says Mary DellaValle, editor of ImportCar magazine.