Forum Junkies: The Do’s and Don’ts of Netiquette
A web forum or internet message board can be a great thing. Just imagine like-minded people coming together to discuss problems and solutions on the internet. But, sometimes it is like a bar without any alcohol, and some patrons manage to talk loudly and become “know it alls.” Web forums can be a powerful tool
Directions: Terms of Endearment
I’m sure many of you understand that when you are servicing some customers’ vehicles, it’s more than just their mode of transportation. It’s their “baby,” “darling” or ”buddy,” and to those owners, their vehicle is considered by them to be “alive.” So you probably already know that these customers are going to expect that you
Directions: Terms of Endearment
I’m sure many of you understand that when you are servicing some customers’ vehicles, it’s more than just their mode of transportation. It’s their “baby,” “darling” or ”buddy,” and to those owners, their vehicle is considered by them to be “alive.” So you probably already know that these customers are going to expect that you
News Update: AMI Announces 2006 Tom B. Babcox Memorial Scholarship Recipient
The Automotive Management Institute (AMI), in conjunction with Babcox Publications, recently announced Steve Sallinger, owner and president, Ole Metairie Car Care, Inc., Metairie, LA, as the recipient of the “Tom B. Babcox Memorial Scholarship.” The scholarship recognizes a management-oriented member of the Automotive Service Association (ASA) Mechanical Division. The recipient receives $1,000 to be applied
Directions: Recognizing Some of the Industry’s Finest
I’ve always found the automotive aftermarket a great and important industry. And I also always felt that it is the people who make our industry so special. Quite often though, technicians and shops owners don’t receive the credit that they deserve. Which is why I am proud to dedicate my editorial this month to some
CARQUEST Auto Parts Signs LPGA Rookie Kim Hall
CARQUEST Auto Parts and Ladies Professional Golf Association (LPGA) rookie, Kim Hall, are excited to announce their partnership. Hall, 24, a native of San Antonio, TX, grew up hearing the name CARQUEST Auto Parts.
News Update: DENSO Launches Summer Tune Up Campaign
DENSO Sales California is launching a summer sales campaign, “Tune In & Tune Up” to all DENSO warehouse distributors, jobber/counterpersons and service technicians. The program runs now through Sept. 30, 2006. DENSO is rewarding jobber/counterpersons and professional service technicians by offering them an opportunity to win electronic prizes for selling DENSO First Time First Fit
AftermarketUpdate
Mighty Auto Parts Named One of Wall Street Journal’s Top 25 Franchises Atlanta — Mighty Distributing System of America has been selected as one of the Wall Street Journal’s top 25 franchises. The parts distributor was selected from the nation’s more than 2,500 franchise brands. In the article titled, “The 25 Franchises that Made the
Shop Management: Training Challenges Every Shop Faces
Although shop owners are routinely encouraged by industry leaders to provide from 40 to more than 100 hours per year training for each technician, some shop owners are failing to see a return on their training dollar.
News: KYB Taps Mike Fiorito
KYB America LLC recently named Mike Fiorito to the position of director of business development, announced KYB Senior Vice President Mike Howarth. “As KYB continues to expand in the North American aftermarket, and with the recent announcement by CARQUEST that KYB will become its full line shock and strut supplier, we had a need to