Talking Shop: Training Challenges Every Shop Faces
Your technicians are acquiring training. But are they getting the right type of training? This month, a repair shop owner and renowned columnist offers his opinion on the subject. Although shop owners are routinely encouraged by industry leaders to provide from 40 to more than 100 hours per year training for each technician, some shop
Shop Profile: A European’s Recipe for Success
Blend Quality Service with Expert Advice When the ambitious, young Fred Sonsini, an Italian immigrant, set up his automotive repair business in 1982 in Plymouth Meeting, PA, — Fred Sonsini Imported Luxury and Sports Car Center — he had but a “simple” recipe in mind for achieving business success. Sell “quality” service and repair for
Industry Q&A: How has the Internet Changed the Way You do Business?
Five years ago, many in the industry thought the Internet would revolutionize distribution and fundamentally change the way consumers and repair shops sourced auto parts. From a business perspective, what is your perception of the Internet today versus five years ago? How has it changed the way you do business?
NORTHEAST 2006 Educational Schedule Emphasizes Training
The Alliance of Automotive Service Providers of New Jersey (AASP/NJ) have scheduled a weekend of innovation, technology and training for NORTHEAST 2006, the association’s flagship event and largest regional show of its kind. The show will be held March 24-26 at the Rockland Community College Arena in Suffern, NY.
Nissan Suspension Repairs
Basic Safety Checks Benefit Both Your Shop and Your Customers
Performing Hyundai Maintenance and Profiting From It
Like so many other late-model vehicles, the Hyundai vehicle lineup won’t necessarily keep your bays busy with “repair” work, but can present you with profitable maintenance opportunities. We can no longer afford to let any opportunity for service go unnoticed, and hope that the customer will come back for the next job. It’s an important
Customers for Life: The Key to Earning Customer Loyalty and Trust
Nothing about your business is guaranteed. The number of repair orders you write each day, the number of vehicles you service per month, the amount of money you’ll spend on tools, equipment and supplies, the amount of time you’ll spend working on and in your business, or your year-end profit. You know all too well
The Top 5 Favorite Tools of Top Technicians
Don Frantz Frantz Automotive Center Cary, NC I own and operate Frantz Automotive Center in Cary, NC. We are a six-bay shop with four techs – all of whom are ASE certified. I, myself, am ASE certified with L1 Certification as well. Frantz Automotive was recently voted "Best of Cary" by the readers of the
Detouring Comebacks
se, how you handle (or prevent) a comeback becomes even more important to the success of your shop. Go ahead ‹ ask yourself, “Am I allowing comebacks at my shop to get out of hand?” First, don’t be discouraged. There will always be some comebacks. According to one shop owner, you can expect about a
Keeping Hondas Original is Jason’s Automotive’s Specialty
When it comes to advertising, Jason Abbott does it all: TV commercials, mailers, phonebook listings, newspaper and local school event sponsorships. And for this independent repair facility in Tujunga, CA, it works. “I’m the busiest shop around here,” says Abbott, who co-owns Jason’s Automotive Specialty Shop with his wife, Roxanne. “Even when times are real