November 2017 Archives - Import Car

What Customers Expect From Preventative Maintenance in 2022

Air Date: July 07, 2022

Sponsored By Valvoline

This webinar is part of a free two-part series will help you understand customers' new expectations regarding preventative maintenance, as well as the technical changes that impact vehicles' maintenance schedules.

You may think you know your customers, but are their purchasing decisions changing? Customers today are being influenced by inflation, new vehicle shortages and the extreme pricing of used vehicles. These current trends are impacting how customers service and maintain their daily drivers. These shifts in today's automotive landscape are changing what customers want from their current vehicle and your service facility.

In this 45-minute webinar, the experts from Valvoline will address the latest research on:

What are customers willing to spend on preventative maintenance?
What do they consider a full-service facility, and why do they trust them?
How do customers want to schedule preventative maintenance?
What do they want to know from a service advisor?

Speakers

Brad Stuck, Brand Manager - Valvoline Professional Series, Valvoline Inc.
Andrew Markel, Director of Technical Content, ShopOwner

Connect with us

November 2017

Harder Rotor Surfaces Increase Customer Satisfaction With Brake Jobs

By Andrew Markel Jan 2, 2018

November 2017

CAN/Bus Issues: Following The Learning Curve

By Gary Goms Jan 2, 2018

Advertisement

November 2017

Second-Hand Information: When Critical Details Get Lost In Translation

By Scott "Gonzo" Weaver Dec 22, 2017

November 2017

Undercar Service Opportunities Are Only An Inspection Away

By Andrew Markel Dec 21, 2017

Advertisement

November 2017

TPMS Intel On VW Applications

By Andrew Markel Dec 21, 2017

November 2017

Air Ride Diagnostics: 2003-2010 VW Touareg Applications

By Andrew Markel Dec 21, 2017

Advertisement

November 2017

Getting Lean To Get The Job Done

By Donny Seyfer Dec 21, 2017

November 2017

Eliminating Brake Noise: A Product Of The Entire Brake System

By Andrew Markel Dec 18, 2017

Advertisement

November 2017

Trust Bridges The Gap Between Quality Repairs & Repeat Business

By Mary DellaValle Dec 18, 2017

Connect