Turn Repair Accountability into Service Profitability
Want to inject some new enthusiasm into your business? Showcase your technicians’ diagnostic skills and repair ability? Boost your shop’s bottom line? Set your shop apart from the competition? Elevate your image within the community? Increase your customer service levels? If you said yes to one or more of these questions, then listen up. With
Handling Damage & Warranty Issues
Mrs. Jones’ car is being backed out of the bay after an oil change and Joe, the driver and tech, hits the wall with the car. The wall is fine, but the same can’t be said for Mrs. Jones’ car. I would never suggest that my way is the only way, but here is how
Belts and Hose Inspectionscan Lead to Profitable Add-On Sales
Accessory drive belts and coolant hose replacements are perhaps the most popular and lucrative add-on services in the independent import shop. Because belt and hose inspections are included in auto manufacturers’ scheduled maintenance charts, service writers at most well-managed shops recommend a belt and hose inspection along with tuneup, oil change, starting, charging, cooling, air
Rev Up Volvo Performance
When any engine swap is done using a larger displacement engine, you have to look at the big picture. Everything around it must be addressed to handle the added horsepower. This includes the braking system, front and rear suspension, and the structure of the frame. When I did my first Volvo V8 engine swap, it
Publisher’s Perspective: How’s Business?
There are some very strong signs that business will be good in 2004. Optimism among repair shop owners is as high as it’s ever been during the three years that we’ve been tracking this data. During the first week of January, we faxed a survey to 3,000 automotive service and repair shop owners across the
Salem on Service: Handling the Damage in the Shop
Mrs. Smith’s car is being backed out of the bay after an oil change and Joe, the driver and tech, hits the wall with the car. The wall is fine, but the same cannot be said for Mrs. Smith’s car. I would never suggest that my way is the only way, but here is how
Understanding Today’s Multi-Coil Ignition Systems
Distributorless Ignition Systems (DIS) have been around for more than two decades, but in recent years the trend has been to multi-coil systems such as Coil On Plug (COP) or Coil Per Cylinder (CPC) ignition systems, and Coil Near Plug (CNP) ignition systems. COP systems have become the hot setup for a number of packaging,
Secondary Ignition System Maintenance
As one might expect, the introduction of low-maintenance ignition systems has changed how we sell and service secondary ignition system parts for import vehicles. Most import nameplates have, for example, replaced conventional distributor ignition systems with distributorless or coil-on-plug (COP) ignitions in order to reduce the number of wearing parts in the secondary or high-voltage
Choosing Brake Friction Materials
The possibilities seem almost endless…
Honda Timing Belt Replacement
Paying Attention to Detail Makes the Job Go Smoother
American Honda Announces Launch of Online Parts Catalog and Ordering System
Torrance, CA – American Honda recently announced a new online parts catalog and ordering system provided as an enhancement to its Service Express website. The Service Express website, available to independent repair facilities on a subscription basis through participating Honda and Acura dealers, provides service and repair information for every OBD II-equipped Honda and Acura
Driveability Series: Ford Water Pumps
An owner of a Ford vehicle is at your shop to have an oil and filter change. During the service, you notice a little coolant is leaking from the vehicle’s water pump. So, do you replace the pump or is a little coolant dripping normal? Well, the answer depends on how much coolant the pump