Tomorrow’s Shop Can’t Succeed With Yesterday’s Management Methods (Podcast)
From advanced technology under the hood to robotic devices keeping us between the lines, today’s cars are definitely NOT your grandfather’s Oldsmobile. And with all of the changes affecting business, this is probably not his independent repair shop either. Independent repair facilities deal with cutting edge technology and vehicle systems every day – but many
Podcast: Digital Data Will Define The Automotive Industry
Right To Repair can be a confusing topic for both shop owners and consumers, but data access will continue to be important.
Right To Repair – How Digital Data Access Will Define This Industry (Podcast)
Right to Repair promises unprecedented access to vehicle data, but that may not mean what you or your customers think it does. Joe Register, VP of Emerging Technology with the AutoCare Association, tells ShopOwner editor Doug Kaufman accessing the data stream and interpreting the information contained within are only some of the challenges facing the
Crowds, Conventions And Coming Back – A Conversation With Clay Millican (Podcast)
NHRA Top Fuel Champ Clay Millican loves the crowds at a racetrack and, now that events are being held live again, he can’t wait to go to work each week. He shares his thoughts on learning that he’s a Hall of Famer, how fans have made his job even more rewarding and how excited he
Podcast: Three Industry Bright Spots You May Be Ignoring
The automotive aftermarket has experienced unprecedented disruption over the past year – but now has unbridled optimism.
Three Industry Bright Spots You May Be Ignoring (Podcast)
Despite an incredibly tough year, things aren’t all doom and gloom in the automotive industry. In fact, there are some real bright spots you may be overlooking. ShopOwner editor Doug Kaufman and industry analyst Steve Shannon discuss some of the trends that are keeping cars and people moving. This episode is sponsored by AAPEX 2021.
New Technology Helps To Solve Old Technician Complaints (Podcast)
2020 brought unprecedented difficulties to shop owners – but in many cases there were significant opportunities as well. From customer service to employee training to supplier relationships, modern technology has helped solve some of the industry’s oldest challenges. Doug Kaufman speaks with Chris Boshaw, president and CEO of Shop Boss and Cavan Robinson, general manager
Training Still Matters, Regardless Of The Method
In person or virtual, successful training takes commitment – but it will pay off for your shop in numerous ways.
Understanding What Rental Car Insurance Really Means To Your Shop (Podcast)
Offering loaner vehicles is key to maximizing your shop’s revenue. However, shops often struggle with managing their fleet and understanding the pitfalls. Laura Tierney, national sales manager for ARS ShopLoaner explains that insurance has two different – and equally important connotations. Doug Kaufman, editor of ShopOwner hosts this important topic.
Training Still Matters Regardless Of The Method (Podcast)
It’s been a crazy year, but we’ve all learned something. One of those things is that training matters now more than ever. Even though the methods may be changing the need for solid technical and management training remains acute. Vic Tarasik explains to ShopOwner editor Doug Kaufman that virtual training can offer many of the
Customer Communication: Lessons From Virtual AAPEX Experience
The Virtual AAPEX Experience meant first class training experiences have been easier to access and more effective than ever.
Customer Communication – Lessons From the Virtual AAPEX Experience (Podcast)
Customer service comes in many different styles, but one thing is always in fashion – good communication. Doug Kaufman, editor of ShopOwner, talks with Tim Allbritten from BG Products and Jesse Meddaugh from 360 Payments about how their very different products foster very similar conversations.
