The Rip Off: Do you Love the Aftermarket?
A few weeks ago, I invited an old friend and former co-worker to lunch. I have to admit, my motives were not entirely focused on “catching up,” as he now works for a local company I have been eyeing as a potential customer for quite some time. Of course, I casually worked his company’s fleet
Safe Shop: Real-World Lift Safety
The repair order read “vehicle pulls to the left.” The owner of a Ford Excursion wanted an alignment. The job started out like any other — a preliminary test drive to confirm the symptoms and then it was run up onto the alignment lift. The front tires were carefully steered onto the turn plates. The
ACDelco Offers Training Incentives, New Classes for 2007
The automotive aftermarket industry has long recognized ACDelco for its world-class training program that helps technicians and shop owners to stay current with new technology through the latest information and cutting-edge instruction.
RTI Continues to Introduce Award-Winning Products
The NTF Nitrogen Tire Filling product line offers nitrogen tire filling service – twice as fast as other systems. The new ELF-1 EVAP Leak Finder uses no heat or smoke. Instead, it utilizes a one-of-a-kind patented technology that is a safe, non-flammable, smoke-free process to find leaks. The BFX-2 Brake Flush System is the new standard for brake flush service – fast, simple, automated, effective and profitable.
News Update
Identifix Releases ‘Supercharged Search’ for Techs
Rotating Electric Update
Question: There is a lot of talk in the industry regarding returns on non-defective parts. So, how can repair shops and technicians reduce the number of warranty returns on rotating electrical parts? Answer: Misdiagnosis of starting and charging problems is the main reason many starters and alternators are returned. The issue isn’t the quality of
News Update: Universal Underwriters Group (UUG) Held its 4th Annual Aftermarket Industry Conference
Held Nov. 2 at Mandalay Bay during Automotive Aftermarket Industry Week in Las Vegas. Each year, the conference brings together leaders from the automotive aftermarket and offers attendees the opportunity to learn from each other and address key industry issues. “Attracting and maintaining a strong employee base continues to be one of the aftermarket industry’s
Diagnostic Oddities
This article is dedicated to some Ford specific issues that, after being brought to light, can save your shop thousands of dollars in wasted time and liability. There may be some other makes out there with some similar designs and quirks, but the only technical references will be for Ford vehicles. By Glen Beanard Giddy
Top Five Tools
Earle Kramer Jr., president Green Acres Automotive LLC Perkiomenville, PA Mac Tools’ Mac Mentor with Lab Scope — This is the best and most efficient scanner I have ever owned. ALLDATA — This is the most knowledgeable information system I have used. Smoke Pro Smoke Machine — This machine is cost effective and safe to
Management: Simple Ways to Make Sure Your Shop is ‘Top of Mind’ with Your Customers
You’ve just finished your customer’s vehicle, but don’t let a simple, cost-effective advertising opportunity slip away. We’ve used a three-step in-house advertising plan for years, and we’ve always had a favorable response from our customers. Here are the nuts and bolts of the plan.