Bearing Down on Engine Damage
Internal engine inspections provide clues to bearing failures.
Mitch’s World: Going Above and Beyond the Call of Duty
At times, dealing with “wholesale” clients on difficult driveability problems can be a lot more difficult than dealing with difficult customers.
Point of View: Manage, Lead, Train or Educate?
“Most of what we call management consists of making it difficult for people to get their jobs done.” — Peter Drucker (American educator and writer, 1909-2005)
Point of View: No Recession at Your Shop
The recession is over. Feeling better already, aren’t you? At a recent industry meeting of tool and equipment manufacturers, distributors and independent sales representatives, several of us were sitting around a table, discussing business conditions and what we had been experiencing. Someone described their current business situation with this analogy: Our industry has suffered like
Tech Tip: Cartridge Wheel Bearing Replacement
While wheel bearing noise is one of the toughest problems for the customer to describe, it’s not unusual for it to come on so gradually that the customer may not even notice it until you mention it after an unrelated road test. Many times, the customer complaint will send you down the wrong path if you let it. We’ve heard complaints from exhaust leaks, to tire balance, to “it just doesn’t sound right,” that have ended up being bad wheel bearings.
TPMS: Tire Pressure Monitoring Service for All Shops
Recently, an owner of a 2008 Lincoln Navigator brought their vehicle in for a tire rotation. The tires were rotated front to rear. The customer drove away not knowing he was in great peril. A few days later, the right rear picked up a small leak. The TPMS system turned on the dashlight and indicated
Body Shop Owner Grows Her Business Using the Power of Air
Automobiles move. The environment in which they move contains objects moving in different directions at different rates of speed, and other objects that aren’t moving at all. Even with rules governing what can move when, where and how fast, the predictable outcome of all this movement is occasional collisions. Fortunately, most of the vehicle damage
Tech Feature: Can You Lift It?
You can only make a few mistakes with a lift before it costs more than the lesson is worth. What you don’t know can hurt you if you are using or even buying a lift. The first thing any tech must do is to know what they are lifting. If possible, look at the sticker on the door jam to find out the weight of the vehicle and distribution. But never take this number for granted. Look inside the vehicle to see what the driver is carrying and where the weight is situated ….
Automotive Service Coalition Pushes Right to Repair Legislation in Massachusetts
A broad and growing coalition representing more than 1,500 independent automotive repair shops and related industries today filed the Massachusetts Motor Vehicle Owners’ Right to Repair Act, legislation that would guarantee equal access to automotive repair information for independent repairers and their customers ….
Mighty Joins Red Bull Racing as an Associate Sponsor
The familiar blue paint scheme of the No. 83 Red Bull Toyota driven by Brian Vickers will sport a new logo for the 2009 NASCAR Sprint Cup Series season as Mighty Auto Parts joins Red Bull Racing Team as an associate sponsor. Since 1963 Mighty has provided automotive service professionals with leading-edge sales tools, renowned training, outstanding business acumen, and ….