Consumer and Technician Education to Drive Cabin Air Filters Market
The North American Cabin Air Filters (CAF) aftermarket is likely to witness consistent growth due to improving sales of vehicles fitted with CAFs and an increasing number of vehicle owners realizing the importance of CAFs in enhancing air quality.
Caddy Shacked
Taking on GM’s Big-Cube Engines By Doc Frohmader, restoration contributor While some engines are relatively rare in performance and engine machine shops, the big Cadillacs have remained a consistent source of income for these businesses. These engines are Cadillac’s last hurrah at traditional big-cube, flagship GM engines. Surprisingly, they are also a scaled-down version of
Management: Shop Appearance – A Few Cost-Effective Updates Will Make a Big Difference to Your Technicians and Customers
First impressions are everything, especially when it comes to new customers. The appearance of your shop is not only important to your customers, but it’s where your techs spend most of their time. If you want to make those two groups of people happy, read on.
Shop Management: Good Vibrations
A Few Cost-Effective Updates Will Make a Big Difference to Your Technicians and Customers First impressions are everything, especially when it comes to new customers. The appearance of your shop is not only important to your customers, but it’s where your techs spend most of their time. If you want to make those two groups
Universal Underwriters Warns Technicians to Use the Right Tool for the Job
Bad things can and do happen when you don’t use the right tool for the job. Misuse of small hand tools can cause minor injuries or property damage. Using certain types of equipment improperly can have far worse consequences including death, serious injuries and catastrophic property losses.
Shop Management: Taking Image-Building To New Heights
If you think you’re doing a great job with customer service, you might want to think again. Dealerships in your area may have the upper hand. Toyota has launched "Image USA II," a dealership renovation program aimed at upgrading dealership exteriors and interiors with an emphasis on special customer "touch points" to provide a new dealership "experience."
Editor’s Notebook: Taking Image-Building to New Heights
If you think you’re doing a great job with customer service, you might want to think again. Dealerships in your area may have the upper hand. Toyota has launched “Image USA II,” a dealership renovation program aimed at upgrading dealership exteriors and interiors with an emphasis on special customer “touch points” to provide a new
Seasonal Service
It’s that time of year again. Time to start promoting seasonal service checks. So before family hits the road for vacation with gas possibly hitting $3 per gallon, here are some service items that should be checked. TIRES Tires obviously play a very important role in safe driving because of their affect on traction, handling
Yes, It is Rocket Science!
W hen I was a young man, I remember my dad saying something to the effect that working on cars wasn’t exactly rocket science. He was right. In the days of carburetors and contact point ignition systems, a mechanic didn’t need much diagnostic equipment. All you needed was a timing light to check spark timing,
How Many Choices Does a Customer Really Need?
I was recently at a trade show and as I made my way through the hotel lobby I stopped to buy a cup of coffee. As I stood in line, I noticed I had the usual three choices – small, medium and large. Which to choose? I had to consider how thirsty I was, how