There’s A New Kid On The Block: On-Site Maintenance Provider Is Flexing Its Service Muscle
Customers have more choices than ever when it comes to automotive service, especially as new competitors pack a punch in the marketplace, so the service experience you provide needs to be remarkable and memorable, says Mary DellaValle, editor of ImportCar magazine.
On The Brink Of Vehicle Breakdown Season: You Play A Key Role In Keeping Customers Safe And Happy
Just knowing that the average age of vehicles on the road is 11.6 years should be music to your ears. After all, older vehicles rack up more miles, and with that comes more wear and tear. Add to that new AAA roadside research that reveals vehicles that are 10-plus years old are twice as likely to end up stranded on the side of the road compared to newer vehicles, and you’ve got the perfect storm brewing for service opportunities with the upcoming summer road-trip season, says Mary DellaValle, editor of ImportCar magazine.
Edmonds Import Auto: Award-Winning Shop’s Edge Starts At Square One – Impeccable Customer Service And Solving Customers’ Problems
Edmonds Import Auto in Palmer, AK, runs like a well-oiled machine, thanks to the tag-team effort of Tobi Klunder-Edmonds and her husband Kevin, who together decided to open a shop of their own and put their skills to the test.
Honesty Is The Best Policy – Higher Standards Of Customer Service Wins Customers Every Time
As automotive repair shop owners, we are absolutely held to higher standards to meet customer service expectations. That’s because of the associated negative stereotype that comes with consumers having to dole out money on recommended repairs, oftentimes that are unexpected or that amounted to more than they can afford. Most customers equate honesty from a shop as good customer service, and feel it should also be an inherent practice. And, they wouldn’t be wrong about that notion.
Lessons From A Day Being Out Of My Comfort Zone
Being under the dash or hood of the modern car is my comfort zone, but it doesn’t hurt to get out of that comfort zone. I could use a reminder now and then that what I do for a living isn’t all that bad, and I owe my customers a great deal of gratitude for their patronage and for putting up with this snarly old mechanic.
New Business Models Help Provide A Better Customer ‘Experience’
Service is the name of the game. Customers have too many choices today for everything they want to buy. When you deliver service that is second to none, you will become your customers’ “first call” for ongoing vehicle repairs, says Mary DellaValle, editor of ImportCar magazine.
When Customers Are Car Care Aware Everyone Wins!
Neglected auto care almost always means much higher costs down the road in the form of more extensive repairs or lost vehicle resale value. You know that all too well, but your customers don’t necessarily buy into that concept, says Mary DellaValle, editor of ImportCar magazine.
CES Technology: The Big, The Bold And The Survivors
Do you remember the internet “bubble” in 1999 that caused financial ruin for many due to business plans that never had a plan to make money? Right now investors in autonomous vehicle technology are many; the money involved is breathtaking; and the risk is enormous for all but the few who will survive.
Today’s Vehicles Are Akin To Horses: Coming Age of Autonomous Vehicles Won’t Make Cars Obsolete
Once it’s widely adopted, self-driving technology will save lives, make commutes more productive and ease congestion in cities, but that doesn’t mean people will lose interest in driving vehicles themselves, or that their affinity for personal vehicles will diminish, says Mary DellaValle, editor of ImportCar magazine.
Piercing And Probing Wires With The Least Damage Possible
Probably one of the most controversial topics among technicians is the probing and piercing of wires and connectors. Some technicians curse t-pins and piercing probes claiming they can damage a wiring harness, while others have zero problems stuffing a blunt multimeter lead into a connector for an ECM.
Turning The Page… What We Know Isn’t What We Need To Know
Looking into 2018, it doesn’t take any leap of logic to see that the average import vehicle is becoming more reliable. The net effect is that the average import shop probably won’t see as many electronics-related pattern failures during the vehicle’s first 100,000 miles as it did a decade ago.
Passion Powers Performance: Does Your Team Have It?
Do your business team members have a passion for their work? More importantly, do you? Consultants who study high-performance organizations and high achievers (conspicuously raising my hand) will tell you that passion and success go hand-in-hand.
