When bad things happen, we like to say that, as Americans, we’re all in this together. United we stand and we we’ll get through the tough times.
Reality, of course, sometimes proves otherwise. Pettiness, politics and pride can get in the way, and best intentions may not always get the best results.
Thankfully, there are numerous examples that the automotive industry – specifically the independent repair shop segment – is proving its strength. It’s clear that chaos sometimes requires creative solutions to problems we never dreamed we’d experience and you continue to answer the call.
Independent repair shop owners have, in many cases, stepped up to fill a vacuum of leadership in communities all across the country. I’m excited to hear stories about shops that are putting the well-being of their customers ahead of their immediate needs as business owners.
• Shop owners who are calling their customers, not on a sales mission, just as goodwill. “Is your family okay? Do you need anything delivered or picked up? We’re here if you need us.” No pressure, just a calming presence.
• Shops that are offering first responders and other essential workers vehicle santizing services at no charge, as often as required.
• Shops that are supporting local restaurants by buying thousands of dollars of gift cards and donating them to the dedicated nurses and other front-line workers. And those doing the same thing, saying thank you to customers who still patronize the shop during these uncertain times.
• Shop owners who have donated hundreds of bottles of water to their local school systems that continue to feed their students through lunch programs. I’ve even heard of shops that are ordering pizzas to be delivered to students during the day!
None of this should be surprising, of course. The automotive aftermarket has always had a key connection with the community. In the best of times, you support Little League, youth organizations and anyone else who needs a helping hand. Right now, I’m proud that you continue to be a solid supporter of society.
We may not be out of the woods yet, but the professional, compassionate and downright human behavior shown by so many of you continues to shine a bright light on our path to recovery. Thank you for your leadership.
