Podcast: Digital Data Will Define The Automotive Industry
Right To Repair can be a confusing topic for both shop owners and consumers, but data access will continue to be important.
Right To Repair – How Digital Data Access Will Define This Industry (Podcast)
Right to Repair promises unprecedented access to vehicle data, but that may not mean what you or your customers think it does. Joe Register, VP of Emerging Technology with the AutoCare Association, tells ShopOwner editor Doug Kaufman accessing the data stream and interpreting the information contained within are only some of the challenges facing the
AMN Drivetime: Catching Up With Industry Icon Kathleen Schmatz
Bill Babcox talks with industry icon Kathleen Schmatz about her remarkable career, and most valuable lessons.
Podcast: Johnny G Talks With Mario Andretti
In this new podcast, John Gamauf swaps stories with legends. Today, meet Mario Andretti.
AMN Drivetime With Bill Babcox: Episode 1 With Clay Millican (Podcast)
Bill talks with NHRA driver Clay Millican about his career trajectory, his most meaningful race, Right to Repair and more.
Podcast: Three Industry Bright Spots You May Be Ignoring
The automotive aftermarket has experienced unprecedented disruption over the past year – but now has unbridled optimism.
Three Industry Bright Spots You May Be Ignoring (Podcast)
Despite an incredibly tough year, things aren’t all doom and gloom in the automotive industry. In fact, there are some real bright spots you may be overlooking. ShopOwner editor Doug Kaufman and industry analyst Steve Shannon discuss some of the trends that are keeping cars and people moving. This episode is sponsored by AAPEX 2021.
New Technology Helps To Solve Old Technician Complaints (Podcast)
2020 brought unprecedented difficulties to shop owners – but in many cases there were significant opportunities as well. From customer service to employee training to supplier relationships, modern technology has helped solve some of the industry’s oldest challenges. Doug Kaufman speaks with Chris Boshaw, president and CEO of Shop Boss and Cavan Robinson, general manager
Training Still Matters, Regardless Of The Method
In person or virtual, successful training takes commitment – but it will pay off for your shop in numerous ways.
Training Still Matters Regardless Of The Method (Podcast)
It’s been a crazy year, but we’ve all learned something. One of those things is that training matters now more than ever. Even though the methods may be changing the need for solid technical and management training remains acute. Vic Tarasik explains to ShopOwner editor Doug Kaufman that virtual training can offer many of the
Customer Communication – Lessons From the Virtual AAPEX Experience (Podcast)
Customer service comes in many different styles, but one thing is always in fashion – good communication. Doug Kaufman, editor of ShopOwner, talks with Tim Allbritten from BG Products and Jesse Meddaugh from 360 Payments about how their very different products foster very similar conversations.
VIDEO: Realizing What Your Customers Need
What shop owners may be doing that does not make sense today. This video is sponsored by the MyPlace4Parts Studio.
