Foreign Car Service Archives - Page 2 of 2 - Import Car
New Business Models Help Provide A Better Customer ‘Experience’

Service is the name of the game. Customers have too many choices today for everything they want to buy. When you deliver service that is second to none, you will become your customers’ “first call” for ongoing vehicle repairs, says Mary DellaValle, editor of ImportCar magazine.

When Customers Are Car Care Aware Everyone Wins!

Neglected auto care almost always means much higher costs down the road in the form of more extensive repairs or lost vehicle resale value. You know that all too well, but your customers don’t necessarily buy into that concept, says Mary DellaValle, editor of ImportCar magazine.

Today’s Vehicles Are Akin To Horses: Coming Age of Autonomous Vehicles Won’t Make Cars Obsolete

Once it’s widely adopted, self-driving technology will save lives, make commutes more productive and ease congestion in cities, but that doesn’t mean people will lose interest in driving vehicles themselves, or that their affinity for personal vehicles will diminish, says Mary DellaValle, editor of ImportCar magazine.

CAN/Bus Issues: Following The Learning Curve

Several times last summer, I was confronted with a lack of product familiarity when diagnosing CAN/bus circuits on several late-model import platforms. The most frustrating part came when I had to spend hours educating myself on how a specific body control system worked by looking at wiring diagrams and going through trial-and-error diagnostics.

Foreign Affairs Auto: Steadfast Focus On Its Upscale Clientele Provides Competitive Advantage

Founded in 1982 by owners Frank and Gloria Ortiz, the nine-bay shop services about 60 cars per week, namely Audi, BMW, Mercedes-Benz and other high-end European makes. Doing business for 35 years now, the shop has never wavered from its commitment to a laser-like focus on the customer, says General Manager Jonathan Ortiz.