Customer-Supplied Parts Should Be Nobody’s Business
Installing parts a customer brings in themselves? Consider the reasons why you shouldn’t beforehand.
Free Upcoming Webinar: Shop Marketing
Focus on marketing that improves your customer base by driving the right kind of customer to your shop.
Should You Install Customer-Supplied Parts?
Here’s a few suggestions on how to handle these uncomfortable requests.
Supply Chain Challenges Not An Issue, Says Champtires
Premium used tires can be a responsible way to use recycled products while saving yourself and customers money.
What’s Your Two-Year Plan?
Look at current trends and events to build a crystal ball you can control.
ASE C1 Test Prep – Customer Interview & Write Up (VIDEO)
The customer interview sets the stage for success or failure. This video is sponsored by The Group Training Academy.
ASE C1 Test Highlights – Who Is Your Customer? (VIDEO)
Knowing your customer means more than just name and vehicle. This video is sponsored by The Group Training Academy.
Contactless Payments – Keeping Us Together & Apart (VIDEO)
Contactless payments help you meet customers’ expectations for convenience and safety. Sponsored by BOLT ON TECHNOLOGY.
Contactless Payments – How Do They Work? (VIDEO)
Are you using technology to get paid faster? This video is sponsored by BOLT ON TECHNOLOGY.
ASE C1 Test Highlights – Customer Communication Part 2 (VIDEO)
The first encounter you have with a client can be a lasting one. This video is sponsored by The Group Training Academy.
Customer Communication – When And How To Reach Out (Video)
It’s not goodbye – it’s see you later. This video is sponsored by BOLT ON TECHNOLOGY.
Texting Customers, Managing Expectations (VIDEO)
Studies show that texting works – but talk to customers first. This video is sponsored by BOLT ON TECHNOLOGY.
