customer service Archives - Import Car
Key Programming

You might think that key programming is a job for a locksmith or specialist, but the market is changing.

BMW Telematics – Has It Really Been 25 Years?

The first step into the connected future took place in 1998 with “BMW Telematics” and the BMW Assist package.

Check Out The November Digital Edition Today

The November issue includes technical and management content and is free to download and read.

BMW Transfer Case Service

The transfer case is a rather unique design in the way that it operates a clutch pack mechanically, not hydraulically.

Now Available – October’s Digital Edition of ShopOwner

The October issue includes technical and management content and is free to download and read.

VW E-Golf Service Potential

The 2015-2019 Volkswagen E-Golf was a vehicle introduced in the U.S. to satisfy the state of California’s requirement for zero-emissions vehicles. Unlike many one-off electric vehicles from FCA, Ford and GM, the E-golf was offered nationwide. Only about 20,000 E-Golfs are on the roads, but the E-golf remains an excellent example of the EV service opportunities

Audi Active Suspension Service

The key to servicing these systems is proper information and understanding precisely how these systems operate.

BMW Headlight Service

Taking a guess can get very pricey if you can’t return the part. 

Check Out The September Digital Edition Today

The September issue includes technical and management content and is free to download and read.

BMW Infotainment Systems

Even the most sophisticated systems can encounter issues.

BMW Water Pumps

Take a closer look at this water pump, how to replace it efficiently, and what other components should be replaced with it.

Engine Coolant For European Vehicles

What is the correct formulation for late-model imports?