customer service Archives - Import Car
VW E-Golf Service Potential

Only about 20,000 E-Golfs are on the roads, but the car is an example of EV service opportunities available to shops.

BMW Adaptations

Let’s look at five common adaptations for late-model BMWs, and what you should know before you start a repair.

Mercedes-Benz Fuel Pumps

Mercedes-Benz has long been a pioneer of GDI.

Mercedes-Benz ABC Suspensions

The system provides great ride & handling, but it can be complicated to service if you do not have the right training.

Mercedes 4MATIC Diagnostics

The Mercedes-Benz 4MATIC all-wheel drive (AWD) systems have been around for a while now.

Servicing Mercedes-Benz AMG Brakes

Take a look at some of the things you need to know in order to service the brakes on a Mercedes-Benz AMG vehicle.

Mercedes EQS Service Opportunities

EQ is the EV brand for Mercedes. It is the equivalent of Audi’s Etron.

BMW Headlight Service

Taking a guess can get very pricey if you can’t return the part. 

Carbon Deposit Q&A

Follow along to learn more about carbon deposits.

Cartridge Oil Filters

Think through the job, use the correct oil, filter and tools, and make sure you’re doing things in the right order.

Mercedes Ignition Coil Pack Diagnostics

Replacing a single coil might not be the best approach to curing an engine of a chronic misfire.

BMW Dual Clutch Transmissions

BMW uses a wet clutch with separate inboard and outboard sections for the two sub-transmission.