customer service Archives - Import Car
Servicing Mercedes-Benz AMG Brakes

Take a look at some of the things you need to know in order to service the brakes on a Mercedes-Benz AMG vehicle.

Mercedes EQS Service Opportunities

EQ is the EV brand for Mercedes. It is the equivalent of Audi’s Etron.

Mercedes-Benz ABC Suspensions

The system provides great ride & handling, but it can be complicated to service if you do not have the right training.

BMW Headlight Service

Taking a guess can get very pricey if you can’t return the part. 

Carbon Deposit Q&A

Follow along to learn more about carbon deposits.

Cartridge Oil Filters

Think through the job, use the correct oil, filter and tools, and make sure you’re doing things in the right order.

Mercedes Ignition Coil Pack Diagnostics

Replacing a single coil might not be the best approach to curing an engine of a chronic misfire.

BMW Dual Clutch Transmissions

BMW uses a wet clutch with separate inboard and outboard sections for the two sub-transmission.

Key Programming

When it comes to key programming, there are different levels of security access depending on the year, make and model of the vehicle.

BMW Cooling System Problems

Let’s take a closer look at this unique water pump, how to replace it efficiently and what other components should be replaced along with it.

Now Available – February’s Digital Edition of ShopOwner

February’s issue includes technical and management content and is free to download.

Audi Active Suspension Service

The key to servicing these systems is proper information and understanding precisely how these systems operate.