customer relations Archives - Import Car
Quality Triumphs!

If a brand of parts has a great reputation and hasn’t caused a comeback, stick with that brand.

AC Service – R1234yf

With a few simple steps, you can ensure that your A/C machine is properly maintained and ready for the upcoming A/C season!

Where Were You 22 Years Ago?

A lot can change in 22 years.

Why Are Cars So Expensive to Fix?

A combination of everything people require makes vehicle repairs so expensive.

Severe Drivers – Yes, Your Client Probably Counts As One

Even the most mild-mannered driver may be extreme. This video is sponsored by The Group Training Academy.

Are Service Advisors Facing Unfair Customer Service Hurdles?

Is your advertising and marketing bringing you a lot of customers or the RIGHT customers? There’s a difference.

Business Owners Lie To Themselves At The Peril Of Their Shops

Your competition WANTS you to think you don’t need or can’t afford advertising. It’s a slippery slope.

‘CARBAGE’ Options

There are two types of carbage. The first is called the ‘collector’ and the second is called a ‘dumpster’.

Auto Pros Race Into Street & Strip Performance, Louisville, KY

Auto Pros on the Road puts the Babcox Media team on location in shops across the USA. This episode is sponsored by FRAM.

ASE C1 Test Highlights – Why Presentation Matters (Video)

Looking professional is a key to success. This video is presented by The Group Training Academy.

How ‘Online’ Actually Benefits Your Shop (Video)

It’s about convenience and communication. This video is presented by BOLT ON TECHNOLOGY.

Customer Communication – When And How To Reach Out (Video)

It’s not goodbye – it’s see you later. This video is sponsored by BOLT ON TECHNOLOGY.