Advisors Need Product Knowledge, Too (ASE C1 Test Prep Video)
Do you know your vehicle parts? This video is presented by The Group Training Academy.
Do You Have The Tools To Succeed? (ASE C1 Test Prep Video)
How efficient AND productive is your shop? This ASE C1 test prep video is sponsored by The Group Training Academy.
Communication Key To Solid Shop Operations (ASE C1 Test Prep)
Effective shop operations requires solid communication between all. Sponsored by The Group Training Academy.
Service Advisors Also Control Workflow – ASE C1 Test Prep
The service advisor’s job isn’t only to deal with customers. This video is sponsored by The Group Training Academy.
ASE C1 Test Prep – Suggesting Service, Managing Maintenance
Your customers may not realize what service their vehicle needs. This video is presented by The Group Training Academy.
Warranty and Service Contracts – ASE C1 Test Prep
Your customers may have warranty coverages you’re not aware of. This video is sponsored by The Group Training Academy.
ASE C1 Test Prep – Get The Proper Vehicle Information (Video)
Get more than just contact information – can you identify the vehicle? This video presented by The Group Training Academy.
ASE C1 Test Highlights – Who Is Your Customer? (VIDEO)
Knowing your customer means more than just name and vehicle. This video is sponsored by The Group Training Academy.
ASE C1 Test Highlights – Customer Communication Part 2 (VIDEO)
The first encounter you have with a client can be a lasting one. This video is sponsored by The Group Training Academy.
ASE C1 Test Highlights – Why Presentation Matters (Video)
Looking professional is a key to success. This video is presented by The Group Training Academy.
ASE C1 Test Highlights – Talking To Customers Part 1 (VIDEO)
Everyone talks, but do you really communicate? This video is presented by The Group Training Academy.
ASE C1 Test Highlights – Introduction (VIDEO)
How you talk to your customers matters. This video is presented by The Group Training Academy.
