Identifix, a source of online and hotline diagnostic and repair information, recently announced it has signed an agreement with Precision Auto Care Inc. to introduce Identifix services to all 330 Precision Tune Auto Care franchises nationwide.
“Our mission is to provide products that enable shops to find fixes faster; excel in their businesses and earn more money. We are excited to provide Identifix services to Precision Tune Auto Care and add value to their businesses,” commented Jeff Sweet, president of Identifix.
Robert Falconi, PACI’s CEO added, “we are pleased to recommend Identifix to our franchisees. This valuable alliance will provide our franchisees with state-of-the-art tools enabling them to better service customers and improve professionalism, productivity and profitability.”
Dennis Sweeny, a Precision Tune Auto Care franchisee in, Milpitas, CA, began using Identifix services several months ago. Impressed with the results, he encouraged Precision Tune Auto Care to introduce Identifix to all franchisees. “We first began using the Identifix Repair Hotline. The Identifix techs worked on solving the really difficult diagnostic problems while my guys continued to work on being profitable as they worked on other cars in the shop. Now, we also subscribe to Direct-Hit and my guys love it. We use it every day as part of our diagnostic procedure. The pattern-failure and other problem-solving information on Direct-Hit are extremely valuable. Plain and simple; it helps us fix more cars, faster.”
The Identifix Repair Hotline is a pay per call hotline annually used by over 10,000 automotive shops. Calls are routed to 39 Identifix ASE certified master technicians who each specialize in one carline. The Repair Hotline produces a first call resolution rate of 72% with a 94% customer satisfaction rate.
Identifix Direct-Hit is the company’s award winning subscription-based online diagnostic product. Direct-Hit provides quick fixes, time saving diagnostics and real world information that allow a quick and effective diagnosis. Direct-Hit enables technicians to perform repairs profitably and accept repair services on jobs that otherwise might have been turned away. The company also serves as a content supplier to Microsoft’s MSN.Auto website for used vehicle reliability and reparability data.