Wynn’s Offers Innovative Sales Software to its Dealers
Christened M.A.C. (Maintenance Advisor Companion), the tool includes two innovative and highly interactive software programs, called Wynn’s M.A.C. Basic and Wynn’s M.A.C Pro, that gives service advisors the customer service tools they need at their finger tips. Both programs utilize a systematic menu-based approach designed to help service advisors interact more effectively with customers.
News Update: DENSO Launches Summer Tune Up Campaign
DENSO Sales California is launching a summer sales campaign, “Tune In & Tune Up” to all DENSO warehouse distributors, jobber/counterpersons and service technicians. The program runs now through Sept. 30, 2006. DENSO is rewarding jobber/counterpersons and professional service technicians by offering them an opportunity to win electronic prizes for selling DENSO First Time First Fit
Making Sense out of Sensors
Sure, you may be familiar with some basic sensor operation. But as an automotive technician, you may not really understand all of the ins and outs of many common sensors. Do you really understand how they work, how the PCM views them and the possible scan tool and DVOM results when things go wrong? If
Shop Management: Training Challenges Every Shop Faces
Although shop owners are routinely encouraged by industry leaders to provide from 40 to more than 100 hours per year training for each technician, some shop owners are failing to see a return on their training dollar.
News: KYB Taps Mike Fiorito
KYB America LLC recently named Mike Fiorito to the position of director of business development, announced KYB Senior Vice President Mike Howarth. “As KYB continues to expand in the North American aftermarket, and with the recent announcement by CARQUEST that KYB will become its full line shock and strut supplier, we had a need to
The Future Of Climate Control
What Role Will Alternative Refrigerants Play? There has been a lot of discussion lately about the future of automotive refrigerants and their impact on the environment. Ozone depletion is no longer the main concern. Now it’s global warming. Last year was the warmest year on record. Average temperatures all across the globe are on the
Diagnostic Solutions: Wheel Bearing Diagnosis
PROPER PROCEDURES AND CORRECT TOOLS PREVENT COMEBACKS Although wheel bearings are often the most neglected part of the vehicle, they nevertheless have a critical job to do, and in most cases, do it very well. Not only are wheel bearings designed to support the weight of the vehicle and allow it to travel over a
Olds Engines: Gone But Not Forgotten
By Larry Carley Times change and vehicle makes and nameplates come and go. The last official Oldsmobile rolled off the assembly line on April 29, 2004, when General Motors pulled the plug to stop the hemorrhage of red ink in their ailing Oldsmobile car division. Though the brand is now history, there are still millions
Talking Shop: Training Challenges Every Shop Faces
Your technicians are acquiring training. But are they getting the right type of training? This month, a repair shop owner and renowned columnist offers his opinion on the subject. Although shop owners are routinely encouraged by industry leaders to provide from 40 to more than 100 hours per year training for each technician, some shop
Tech Tip: Aftermarket Brake Pads – Are They Really OE Quality?
Quality is something everybody talks about when it comes to selling brake pads, but what does it really mean? Same look and fit as the original pads? No installation problems? No noise complaints? Same or better braking performance, feel and pad life as the OEM pads?