Vic Tarasik explores how to increase the morale of your employees.
With two real world examples, Vic shows how a positive culture in the front office and the bays can help a shop be more productive, profitable and pleasant.
This video is sponsored by Auto Value and Bumper to Bumper.
There are several questions that you should ask yourself in this scenario. This video is sponsored by Rislone.
You just finished replacing a power steering pump on a customer vehicle. You fire up the engine and to your surprise, the pump is still making noise. Now it's easy to kick yourself at this point and think, where did I go wrong? I would urge you to take a step back and reevaluate things. There are several questions which you should ask yourself in this scenario. Did you flush the system? Did you use the correct type and quality of fluid, and did you bleed the system after the repair? Let's start with the first one. Flushing the system. Anytime you've replaced a major power steering component such as the steering rack or the pump, you should at least be evaluating the condition of the fluid and potentially flushing the entire system. This is especially important in the case of say, an internal failure of the pump. This could cause metal shavings to be introduced into the fluid circuit, potentially causing damage to other components later on down the road.
High-quality parts and trusted brands are at the top of every technician’s list. Sponsored by The Group Training Academy.
What’s in the box is critical when it comes to a successful repair.
Sponsored by The Group Training Academy.
Your customers view you as the expert, and are there because they trust you. Sponsored by The Group Training Academy.
Bill Babcox chats with Dr. Thomas Litzinger, who was named Exec. Director of the University of the Aftermarket last fall.
The March issue of ShopOwner includes technical and management content from ImportCar – available now.
Two lucky technicians will win a vehicle of their choice this spring.
Use the correct tool to measure the effective belt length at the cord line. This video is sponsored by Continental.
Calibrations can be done accurately on a front-facing camera with the Hunter ADASLink diagnostic scan tool.
