Management: Taking Time With Customers Speaks Volumes

Management: Taking Time With Customers Speaks Volumes

A little chat time provides a number of "teachable moments" and helps educate the owner about the importance of performing scheduled automotive maintenance and needed repairs.

Which health care professional would you prefer?

  1. One who takes your vital signs, prescribes some medicine and boots you out the door; or
  2. One who takes time to ask questions, finds out what’s really going on with your overall health and then makes a diagnosis?

Good service providers are just like good doctors, they take time with their clients. For example, they know if a customer is a severe service driver. They then share this information with the motorist and explain why it’s important. A little chat time provides a number of "teachable moments" and helps educate the owner about the importance of performing scheduled automotive maintenance and needed repairs.

One of the best ways to create extra time with current and potential customers is with a car care event. Whether it’s held during National Car Care Month (April), Fall Car Care Month (October) or in between, vehicle check-up events and educational seminars let customers know that their service provider is interested in them and in their safety.

Find out more about how you can create quality time with customers at www.carcare.org or call the Car Care Council at (240) 333-1088.

You May Also Like

Schaeffler Features Automotive Repair Solutions at AAPEX

Technologies on display feature repair solutions for today and tomorrow’s automotive aftermarket needs.

Global motion technology company Schaeffler will be demonstrating its automotive aftermarket solutions at the AAPEX show, hosted at the Venetian Expo in Las Vegas from October 31 to November 2. Under the theme, “Your business is our focus,” Schaeffler will be hosting customers and industry partners at its booth, showcasing products and service solutions that enhance the vehicle’s life cycle, as well as technologies that support the transition to electric mobility. 

Litens Announces 28 New SKUs

New releases expands coverage and enhances efficiency for automotive technicians.

Meet MEYLE Experts at the Venetian Expo

AAPEX will be held at the Venetian Expo in Las Vegas on October 31-November 2.

ASE Fall Testing Registration Open

Those registering by Dec. 31 will have 90 days to schedule an appointment to take their selected ASE tests.

AMC Introduces 1 Gallon Eco‐Pack for BUGOFF

The Eco‐Pack stands out for its environmentally conscious design, promoting a sustainable approach to car maintenance.

Other Posts

Visit FCS Automotive at AAPEX – Booth A4650

The AAPEX Show in Las Vegas will be held on October 31st – November 2nd.

PRT Will Present Various Product Lines at AAPEX 2023

Some of the launches apply to new vehicles, and one highlight is the new PRT complete strut assembly for the 2023 Toyota Tacoma.

Litens Brings Awareness to Belt Drive System Maintenance

Litens details what a system reset entails, its significance and the potential repercussions of neglecting this essential maintenance step.

Anchor Adds More Ford and Lincoln Coverage

Ten new parts numbers cover over 2 million applications and model years 2018-2023.