Management: Remember to Say 'Thanks for a Job Well Done'

Management: Remember to Say ‘Thanks for a Job Well Done’

Money talks. But it's not the only incentive to work at full capacity and peak efficiency. Employees can also be motivated to perform job responsibilities well with other incentives, particularly those that relate to their personal well-being and sense of self-worth.

By Mary DellaValle
Editor
ImportCar

Money talks. But it’s not the only incentive to work at full capacity and peak efficiency. Employees can also be motivated to perform job responsibilities well with other incentives, particularly those that relate to their personal well-being and sense of self-worth.

In a recent survey of IMPORTCAR magazine readers, we asked the question: “What incentives do you have for your technicians to work at their best (beyond a paycheck)?” Only a small number of responses had some tie-in to money (for example, an end of month bonus, productivity bonus or profit sharing), while a majority of responses fell into three other non-monetary categories: personal; value-added; and time.

The personal category responses dealt with enrichment and respect factors — things that increase morale and foster a team spirit. Comments from survey respondents included: giving them praise, thanking them for a job well done, giving personal recognition, providing an excellent work environment, in-stilling pride in the quality of the work being performed, appreciating their time and effort, listening to them, providing a low-stress work atmosphere, exhibiting kindness and giving them a sense of control over their work position.The time category involved more tangible rewards like flexible work schedules, time off and four-day work weeks.

The value-added category covered “extras” given as a way to reward outstanding efforts. Survey responses included training/education, a trip to SEMA in the fall and permission to work on their own vehicle in the shop.

Whether you typically think about employee incentives or not, realize that technicians are your most valuable assets. Your shop’s ability to provide quality repairs on imports, deliver optimal customer service and build a solid reputation for expert service hinges on the people who are making it happen every day. By making sure your employees know they are appreciated, you will foster a sense of pride in their work and a commitment to achieve and excel. Sometimes just saying “thanks for a job well done” lets them know their efforts to make a difference are noticed and valued.

As you begin the new year, get in the habit of letting your technicians know you value their contributions and applaud their professionalism. And listen to what they have to say. You’ll discover important nuggets of information about what matters most to them. The productivity and profitability gains will be very measureable. You’ll be able to count the ways.

You May Also Like

UniClutch Launches Clutch System in the United States

From Australian manufacturer Clutch Industries, UniClutch is a clutch system that delivers uncompromised performance.

UniClutch and UniClutch Sport will be the first iterations of this system to launch in the U.S. UniClutch's dual core technology significantly boosts torque capacity without compromising drivability. Its one-of-a-kind, patented and adaptable design fits a multitude of vehicles, simplifies inventory management, expedites clutch replacement time, and lessens common installation problems. Compared to UniClutch, UniClutch Sport offers a further 15% more torque capacity and a sport-tuned pedal feel for more serious enthusiasts. These features create a clutch system with mass appeal for consumers and aftermarket businesses alike, as the industry grapples with a continuously challenging supply chain and the need to find labor efficiencies.

Automotive Hall of Fame Announces Class of 2024 Inductees

Six honorees whose efforts helped shape the automotive and mobility marketplace will be recognized.

Castrol Turns 125, Debuts New Market Strategy

As part of the new strategy, Castrol will explore opportunities in battery thermal management, digital and service solutions and data center immersion cooling.

Advance Auto Parts Announces ‘National Battery Day’ Promo

DieHard battery giveaways and complimentary battery testing will be part of nationwide festivities held on Feb. 18.

FCS Introduces 18 New Numbers in February

The new release includes 4 shock absorbers and 14 suspension struts.

Other Posts

Tenneco Introduces Add-On Valve Technology 

The company says the RideRefine SDD valve brings new levels of versatility, tunability and comfort to passive damper performance.

AP Emissions Releases New Part Numbers for February

AP Emissions Technologies has released 12 new SKUs that cover six million VIO in the month of February.

Lumileds Debuts New Philips Automotive Lighting Website

The site features an entirely new design that brings together the full breadth of the Philips portfolio of automotive lighting and accessories in North America.

Standard Motor Products Expands Emission Control Program

SMP’s program features more than 3,500 parts, including EVAP, EGR and positive crankcase ventilation products.