How Has The Pandemic Affected Customer Service? (Podcast)

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Podcasts

How Has The Pandemic Affected Customer Service? (Podcast)

ImportCar Staff Writers
By ImportCar Staff Writers
Published:

Profits are up and business is booming – it’s all great news, right? Well, on the one hand yes, it’s likely you’re busier than ever – on the other, are you able to keep up?

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The pandemic has changed many aspects of the automotive aftermarket, from vehicle availability to parts sourcing. One thing that hasn’t changed is the importance of customer service.

In this episode of Talking Shop with ShopOwner, Doug Kaufman talks with Laura Tierney from ARS Loaner.com and ShopLoaner.com about the “Perfect Storm” facing our industry today.

This episode is sponsored by ARS Loaner.com and ShopLoaner.com.

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How AI Can Help Cameras Overcome Vehicle Vision Problems

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Doug Kaufman
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Doug Kaufman has been with Babcox Media since 1987 serving in a variety of editorial and publishing roles and titles. He is currently editorial director of Brake & Front End, ImportCar, Tomorrow's Technician and Underhood Service. Doug has a Bachelor of Science in Journalism from Bowling Green State University and remains a committed MAC enthusiast.
Published:

Would you go for a ride in a car that has no driver? Autonomous vehicles are making news every day and they're making some automotive professionals nervous. Are they the future of ride sharing? Are we destined to become a world of passengers? Today we're talking about taking a backseat and letting technology do to driving.

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