CustomerLink’s communication pieces are vehicle specific and highly personalized. Implementing a new communication program lets your customers know you are serious about helping them properly maintain their vehicles, what to expect from you throughout the year, to look for promotions from you and that they should schedule an appointment when they receive your service reminders.
SERVICE REMINDERS
Show your customers you’re looking out for their safety and their vehicles’ performance and reliability. Help them prolong the lives of their vehicles by reminding them to schedule appointments for manufacturer and technician recommended services and oil changes. Sending service reminders helps you bring in more profitable service work, keeps your bays full, builds your professional image and increases your customers’ commitment to your shop.
CUSTOMER APPRECIATION
A simple "thank you" can go a long way to let your customers know you appreciate their business. A CustomerLink "thank you" is highly personalized, keeps your name and shop in the forefront of customers’ minds, and helps generate word of mouth referrals.
PROMOTIONAL COMMUNICATION
Promotional communication is an important tool in developing customer relationships and building trust. It’s important to let your customers know when you offer maintenance or seasonal specials. Sending birthday and holiday cards is a quick, easy and inexpensive way to let your customers know you are thinking of them and appreciate their business. CustomerLink offers many promotional communication options to help you stay in front of your customers, keep your service bays full and your profit potential at its highest.
CUSTOMER SATISFACTION SURVEYS
Show your customers you care about their opinions and are committed to quality and continuous improvement. CustomerLink customer satisfaction surveys are a key point of customer contact and say you are serious about quality and service. CustomerLink summarizes all responses and provides you with a detailed report each month.
CUSTOMIZED COMMUNICATION
Let your customers know when something new happens in your business. If you offer a new service, acquire a new piece of equipment that allows you to better serve your customers, or work on new makes and models of vehicles, tell your customers. And…don’t forget to let them know if you move or open a new shop. CustomerLink works with you to design communication pieces specific to your business!
For additional information, visit www.customerlink.com.
