Mercedes-Benz M272 and M273 Intake Manifolds Causing DTC P2006
Late-model Mercedes-Benz cars equipped with 3.0L and 3.5L V6 engines (M272 or M273) have experienced performance problems.
Volkswagen: Squeak From Front End When Steering Wheel Is Turned
The ribs of the outer CV boot may contact one another when the steering wheel is fully turned. This has the potential to create a squeak or creak noise. The noise may be more prevalent in wet weather.
Import Insights: Mazda
The 2016 Mazda CX-9 was recognized as the Best Midsize Crossover SUV by the editors of Digital Trends in a list that highlights the best crossovers in the market that blend car capabilities with utility. The MX-5 retains its $24,915 base MSRP.
Honda: Idle Speed Drops When Steering Wheel Is Turned
If the idle speed drops when a Honda’s steering wheel is turned, perform a PCM idle learn procedure and a carbon accumulation check.
Mercedes-Benz Cylinder Head Cover Leak
Field inspections of suspected cylinder head cover oil leaks have revealed that unnecessary resealing is being performed when the cylinder head cover is not the root cause of the leak.
Toyota Scion TC Brake Job (2005-2010)
The Toyota Scion TC is a bit of an anomaly in the Toyota fleet. The TC shares its platform with the Avensis, which was not sold in the U.S., and some brake components with the Corolla and the Camry.
Customer Satisfaction: You Can’t Win Them All
When you start your own business, your initial goal is to make every customer happy. But as the years go on, you realize some people aren’t going to be happy no matter how good of a job you do.
Air Ride Wake-Up Logic
Most modern air ride systems can be a mystery to service if you do not have the right tools and information. One of the most misunderstood operations is when the car is started or “wakes up” without the key on.
Hybrids And Electrics: The Future Of Your Shop
The type of work you are going to be seeing is changing as the vehicle mix begins to evolve toward more electric and hybrid vehicles, as well as cars with small, turbocharged engines.
How Noise, Vibration And Harshness Driveline Diagnostics Is Changing
This article will introduce you to some of the basic terminology and testing techniques used in modern NVH diagnostics.
Paying Attention To Telematics
According to a recent Babcox Media survey, 88% of the shop owners we surveyed (202 out of 230) have an interest in learning more about telematics, and that is great news. This stat alone raises my confidence that we as a collective group of professionals working in the auto care industry are aware of the potential impact that telematics will have on our business.
Teamwork Scores Big In the Customer Service Game
Because first impressions run deep in attracting and keeping customers, you can no longer promote your shop’s services on a quality message alone.
