Understanding What Rental Car Insurance Really Means To Your Shop (Podcast)
Offering loaner vehicles is key to maximizing your shop’s revenue. However, shops often struggle with managing their fleet and understanding the pitfalls. Laura Tierney, national sales manager for ARS ShopLoaner explains that insurance has two different – and equally important connotations. Doug Kaufman, editor of ShopOwner hosts this important topic.
Training Still Matters Regardless Of The Method (Podcast)
It’s been a crazy year, but we’ve all learned something. One of those things is that training matters now more than ever. Even though the methods may be changing the need for solid technical and management training remains acute. Vic Tarasik explains to ShopOwner editor Doug Kaufman that virtual training can offer many of the
Limiting Your Loaner Liability With ShopLoaner.com (Podcast)
Shops do a lot to maximize the customer experience, including offering loaner cars or rental cars in many circumstances. How can shop owners feel confident their cars won’t be abused by customers? Laura Tierney, from ShopLoaner.com, talks with ShopOwner editor Doug Kaufman about ways to make the loaner car process less stressful for all involved.
Customer Communication – Lessons From the Virtual AAPEX Experience (Podcast)
Customer service comes in many different styles, but one thing is always in fashion – good communication. Doug Kaufman, editor of ShopOwner, talks with Tim Allbritten from BG Products and Jesse Meddaugh from 360 Payments about how their very different products foster very similar conversations.
How to Capture the Real Value of a Virtual AAPEX Experience (Podcast)
AAPEX’s annual in-person gathering has gone virtual in 2020. While some mourn the disruption to the industry, Vic Tarasik from Shop Owner Coach says there is real value to be captured from the virtual gathering. Together with ShopOwner editor Doug Kaufman, Vic provides a to-do list for making the most of the technical training sessions
Talking Shop about Virtual AAPEX 2020 (Podcast)
Although AAPEX had to cancel its in person event this year, the Virtual AAPEX Experience will take place from Nov. 3rd-5th. With a focus on the Service Professional, the experience will feature dozens of training sessions and the opportunity for shop owners, service advisors and technicians to meet with exhibitors to learn more about the
Managing Your Shop Loaner Car Program (Podcast)
Offering loaner vehicles is key to maximizing your shop’s revenue. However, shops often struggle with managing their fleet, especially as the fleet grows. Doug Kaufman talks with experts from ShopLoaner and ARSLoaner about options. This podcast is sponsored by ARSLoaner.
Setting Up an Apprentice Program (Podcast)
Episode 2 of Talking Shop with Shop Owner magazine explores how one shop is tackling the technician shortage head on. Dwayne Myers, president and CEO of Dynamic Automotive shares how his shop’s apprentice programs work. Sponsored by Snap Finance.
Hosting Successful Car Care Clinics (Podcast)
Episode 1 of Talking Shop with Shop Owner magazine explores what it takes to host a successful car care clinic. Bill Hill, owner of Mighty Auto Pro in Medina, Ohio, and Leigh Anne Best, the shop’s marketing director join us in studio. Sponsored by SNAP Finance.
