Talking Shop Podcast Archives - Page 2 of 3 - Import Car

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How Has The Pandemic Affected Customer Service? (Podcast)

Profits are up and business is booming – it’s all great news, right? Well, on the one hand yes, it’s likely you’re busier than ever – on the other, are you able to keep up? The pandemic has changed many aspects of the automotive aftermarket, from vehicle availability to parts sourcing. One thing that hasn’t

Industry Hits Jackpot In Las Vegas – Were You There? (Podcast)

The drought has ended and the return to trade shows has happened. AAPEX 2021 is in the books. And whether business as usual has now become business as possible, it was great to reconnect with the industry in Las Vegas.By all accounts, AAPEX 2021 exceeded the expectations of exhibitors and attendees. Business was booming, training

Can We Turn Back The Tech Shortage Tsunami? (Podcast)

Everyone talks about the technician shortage but does anyone do anything about it? Well, yes. From educators to manufacturers to shop owners to industry advocates, people have been working for decades to promote the automotive industry as an attractive and profitable career option. Unfortunately, the shortage tsunami is real and has real implications for the

Here’s Why You Probably Need To Raise Your Labor Rate (Podcast)

If you’re a shop owner you’ve heard from your coaches and your industry suppliers that your labor rate is probably too low. Of course, you’ve heard from your customers that it’s far too high! Who do you believe? As long as you’re competitive to the shop down the street, there’s not much more you need

Training – What’s Needed, What’s New & What’s Next (Podcast)

There are only two ways a manager can impact an employee’s output,” said Andy Grove, who was CEO of Intel. “Motivation and Training. If you’re not training, you’re only doing half your job.” Talking Shop With Shop Owner – sponsored by AAPEX 2021 – is here to help you do the WHOLE job.With all of

The Global Microchip Shortage: Problem or Opportunity for the Aftermarket? (Podcast)

The global microchip shortage has the power to disrupt nearly every consumer purchase, from computers to TVs to refrigerators. But the automotive industry may be the most visible victim of the chip shortage. Drive by any new car lot and you’ll see that supply just hasn’t been able to keep up with demand. ShopOwner editor

Technology and Business Continue To Change – Can You Keep Up? (Podcast)

Hey, what’s new? Ask that question these days any you’re likely to get a wide assortment of answers. Business continues to change at a dizzying pace – from technology in the car to technology in the shop. It may be no surprise that some shop owners and service advisors find it difficult to keep up.

Tomorrow’s Shop Can’t Succeed With Yesterday’s Management Methods (Podcast)

From advanced technology under the hood to robotic devices keeping us between the lines, today’s cars are definitely NOT your grandfather’s Oldsmobile. And with all of the changes affecting business, this is probably not his independent repair shop either. Independent repair facilities deal with cutting edge technology and vehicle systems every day – but many

Right To Repair – How Digital Data Access Will Define This Industry (Podcast)

Right to Repair promises unprecedented access to vehicle data, but that may not mean what you or your customers think it does. Joe Register, VP of Emerging Technology with the AutoCare Association, tells ShopOwner editor Doug Kaufman accessing the data stream and interpreting the information contained within are only some of the challenges facing the

Crowds, Conventions And Coming Back – A Conversation With Clay Millican (Podcast)

NHRA Top Fuel Champ Clay Millican loves the crowds at a racetrack and, now that events are being held live again, he can’t wait to go to work each week. He shares his thoughts on learning that he’s a Hall of Famer, how fans have made his job even more rewarding and how excited he

Three Industry Bright Spots You May Be Ignoring (Podcast)

Despite an incredibly tough year, things aren’t all doom and gloom in the automotive industry. In fact, there are some real bright spots you may be overlooking. ShopOwner editor Doug Kaufman and industry analyst Steve Shannon discuss some of the trends that are keeping cars and people moving. This episode is sponsored by AAPEX 2021.

New Technology Helps To Solve Old Technician Complaints (Podcast)

2020 brought unprecedented difficulties to shop owners – but in many cases there were significant opportunities as well. From customer service to employee training to supplier relationships, modern technology has helped solve some of the industry’s oldest challenges. Doug Kaufman speaks with Chris Boshaw, president and CEO of Shop Boss and Cavan Robinson, general manager