VIDEO: Choosing The Right Battery For The Right Customer
Andrew Markel explains the specifications to look for when shopping for batteries in order to match it to the customer’s usage case. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: Packing Tapered Roller Bearings
Andrew Markel explains the proper way to grease and pack tapered roller bearings during installation. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: Oil Consumption Issues On Modern Vehicles
Andrew Markel discusses proper oil consumption levels for modern vehicles, and the issues that high oil consumption can cause in the engine. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: Selling Loaded Struts In Sets
Andrew Markel explains how selling loaded struts in sets can prevent air ride problems and damage in the future. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: Electrical Shorts Caused By Cleaning Vehicle Interior?
Andrew Markel explains how the interior maintenance of a vehicle can affect operation of electrical components, including not using too much of a cleaning product and replacing a component after a spill. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: What Is The Brinell Scale?
Andrew Markel explains the Brinell scale using an example from a curb hit, and how that damage can cause a wheel bearing to slowly destroy itself over time. Sponsored by BCA Bearings.
VIDEO: Replacing Gen 1 Wheel Bearings
Andrew Markel discusses Gen 1 wheel bearings, and how this simple wheel bearing can be the most complicated to install. Sponsored by BCA Bearings.
VIDEO: Wiper Blade Replacement Tips
Andrew Markel offers two reasons why you should be recommending wiper blade replacements, especially during the fall and winter months. Sponsored by Nissan.
VIDEO: Timing Belt Replacement: Doing It Right The First Time
Andrew Markel explains how a timing belt cannot be skimped on, and how doing the complete job correctly will make the vehicle last another 90,000 miles. Sponsored by Nissan.
VIDEO: Explaining Service To Customers
Andrew Markel stresses the importance of explaining service procedures to customers, including why a repair is needed and how it can extend the life of a vehicle. Sponsored by Manager SE from Mitchell1.
VIDEO: Using VIN And Plate Numbers For Quicker Service Information
Andrew Markel discusses VIN and plate numbers, and how using these two important pieces of information can help access service information and TSBs even faster. Sponsored by Mitchell1.
VIDEO: Power Steering Pump Leak Diagnostics
Andrew Markel discusses the power steering pump, and how to determine if the pump or the rack needs replaced when fluid is visible. Sponsored by Nissan.