Jeff Stankard
Perspectives: Positive Service Implications from a Sophisticated Aftermarket

Arming consumers with vehicle information gives them a better understanding of the importance and complexity of the various automotive systems

Perspectives: California — Where CSI and PSI Meet

The California Air Resources Board (CARB) has approved the “Regulation to Reduce Greenhouse Gas Emissions from Vehicles Operating with Underinflated Tires” — a move that will affect your shop service.

Management: Do You Fire or Promote?

If you have a “situation” taking place at your shop, it’s better to address it sooner rather than later because the shop’s productivity and profitability could be jeopardized.

Perspectives: It’s More Than Just Fixing Cars

We are excited to offer you a new resource designed to help you grow your business — and its accompanying e-newsletter delivered twice a month.

Perspectives: Are Empty Streets Around the Corner?

Some of my peers in the media are preaching that kids aren’t interested in driving anymore. In fact, one columnist recently wrote that the dwindling love affair with the auto will have a significant impact on car sales.

Perspectives: Are You Ready for More Business?

Develop a checklist to make sure you are ready to take full advantage of the massive population of vehicles on the road that need service.

Perspectives: Not Just Another Training Tool

Luckily for us all, there is a new online directory for aftermarket training and education called DRIVE. What makes this website really useful is that it uses Google to search only the training and education information from more than 75 participating manufacturers, distributors, private training organizations, associations, technical schools and other organizations providing training and education to the aftermarket.

Perspectives: Do You Know Your Parts?

The Know Your Parts campaign is the brainchild of AASA’s Marketing Executives Council, which studied a growing trend among parts stores and service shops that are featuring lower-cost, often lower-performing aftermarket parts.

Management: Recalls, Recalls, Recalls

Recalls are a black eye for the whole industry. They bring into question the trust a car owner has for that vehicle manufacturer, as well as everyone associated with cars, parts and service.

Perspectives: The Most Important National Car Care Month EVER

Car Care month is the car owners’ opportunity to have their vehicle inspected for free. It is your opportunity to help them out and give them the information they need so they can prioritize their household expenditures and, hopefully, find some money for vehicle maintenance and repair work.

Perspectives: The Way You Want It or The Way They Want It

You need to ask your customers how and when they want information. And, once you receive their answers, you must be ready to respond.

Perspectives: Everyone’s Changing, Are You?

You never know what’s going to change around you and how that can impact your business.