Andrew Markel
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How to Unlock the Potential of Your Management and Information Software

Software is a unique tool. Every time it is used, it becomes more valuable to your shop. With every customer profile, parts data and billing information that you input, it will become more valuable to your operation. Also, with every technical service bulletin or bit of repair information found, you become more valuable. For automotive

Friction Fundamentals

A brake, according to the dictionary, is a device for arresting the motion of a wheel or vehicle. The original brake, like the original wheel, was invented before history was accurately recorded, but we know from pictures drawn by ancient Phoenicians and Egyptians that it is one of the oldest of mechanical devices. For thousands

Mileage Maintenance

A mere 0.7 of a mile does not sound like much, it is about 3,700 feet, or less than one-third the distance around Daytona International Speedway. On average, the U.S. population of vehicles will get 20 miles per gallon (including light trucks and passenger vehicles). A 0.7 of a mile improvement represents only a 3.5

Alignment and Scan Tools

How can centering a steering wheel during an alignment cause a vehicle to turn a blind eye? In the past two years we have seen more vehicles on the market with stability management and adaptive cruise control. If a vehicle with one of these systems comes into your shop for alignment, be aware that any

Eyeball Estimates: Stop Using Percentages if You Cannot Show Your Work!

I have been seeing a lot of estimates recently that project how much “life” is left in the brake pads. This number is often expressed as a percentage. While I do realize that it is a number most customers might be able to understand, it is misleading and often inaccurate. The typical estimate says, “20

Brake NVH: Part Two

An in-depth look at individual brake components and how each can produce noise and how to resolve the malady.

Viewpoint: The Bi-Polar Aftermarket Image

Last month’s editorial titled the “Pricing Game” spured an unexpected discussion with fellow readers on the current state of the image of the aftermarket and what should be done to create a more uniform message that benefits all involved. There have been numerous threads on iATN making this problem sound like an “us against them”

The Ultimate Answer?: Brake NVH: Part One

In recent years, North American OEMs have had to spend more than $100 million annually at the dealership level to resolve brake noise issues. Also, JD Powers studies indicate brake noise is the third highest complaint identified by new-car buyers in the first 90-days of ownership. Brake noise on the aftermarket level is even more

The Pricing Game: Technology Puts Part Prices in the Hands of Your Customers

What is the right amount for parts mark up? 20%, 35%, 100%, or do you just go by the retail price of a part as determined by the manufacturer, jobber or WD? This is a tough question in terms of business practices and ethics. This gray area can get a lot of people in trouble.

ABS Bleeding Service Pointers Help Complete the Job Right the First Time

Honda Honda has a well-deserved reputation for overall vehicle reliability, which extends to the ABS system. For the most part, bleeding the system will present no unusual problems. Caution: A word of warning when working around the accumulator and modulator assembly. The brake fluid is under thousands of pounds of pressure (3,625-5,075 psi). Be sure

Replacing FWD Wheel Bearings

When a wheel bearing goes out on a FWD car or minivan, it may or may not give much warning. Typical clues include noise from the vicinity of the wheel, possibly some steering wander or looseness in the steering, and/or some abnormal tread wear on the front tires. Also, an ABS light could illuminate. Any

Brake Hardware: Lessons Learned From a Little Piece of Wire

Every technician has struggled with those little wire clips that push the pads onto the pistons on first-generation Mazda Miatas. Those little clips that barely fit into the painted-over holes on the new pads and can shoot across the shop like a rubber band can make a big difference. One racecar builder who specializes building