1. The customer will not be happy if he brought his car in for a knocking noise, was sold a couple hundred dollars worth of struts and/or ball joints, etc., and the noise issue persisted. If he then takes the car elsewhere and the knocking noise is fixed with a couple of $20 sway bar bushings, that guy is going to think he got beat. This underscores the importance of addressing the customer’s complaint before you begin working on other issues with the vehicle.
2. A weak shock absorber that does little to dampen bumps will increase feedback through the steering linkage to the driver. The driver may think he has a steering problem when, in fact, the real problem is poor ride control.
When bad shocks allow tires to leave the road, you can’t properly control the vehicle. The driver won’t be able to steer, brake or control their ride adequately Furthermore, bad shocks create uneven tire wear and excessive wear on other suspension components.
3. Only 21% of people surveyed by a leading shock manufacturer knew that new shocks and struts can improve handling and ride control. Most people (70%) think the primary function of shocks and struts is to provide a comfortable ride, so replacement is viewed as a low priority.
4. If the protective rubber boot that seals the shaft is torn, cracked or leaking, road splash and dirt can enter the strut and accelerate wear. If the boot has failed, the joint is doomed to a premature death.
5. If a customer is really serious about improving the handling characteristics of his vehicle, you can recommend a performance handling kit that includes stiffer or adjustable shocks/struts, stiffer (or lowered) springs, a stiffer sway bar and stiffer suspension bushings.
6. After seven to 10 years of service, many older air ride systems start to develop leaks that allow air to escape. The same thing can happen to plastic air lines. Wiring connectors, solenoids, compressors and height sensors are also vulnerable to corrosion and vibration, which, over time, may lead to failures that disrupt the normal operation of the air ride system.
7. Though not a very scientific method for diagnosing weak dampers, a bounce test can be used to visually demonstrate the lack of resistance in badly worn dampers. Push down on one corner of the vehicle and rock the suspension several times, then release it. Repeat the test at each corner of the vehicle. Good dampers should stop the motion within a bounce or two, while weak ones won’t.
8. If brake lines have to be opened to disconnect them from the struts during strut replacement (cutting the brake line mounting ear can sometimes make this unnecessary), you’ll have to bleed the brakes afterward.
9. Don’t reuse the bearing plates unless they are in perfect condition. Pay close attention to the condition of the upper bearing plates. They support the weight of the vehicle and are often in poor condition. A bad bearing plate can cause steering stiffness, noise and poor steering return (memory steer).
10. Inspect the tires. Uneven wear or toe wear would tell you the wheels are out of alignment. Uneven surface wear across the face of the tire can indicate weak ride control components. Tire cupping is another sign of improper tire balancing or improper damping force in the shock absorber. Tires may also have inside or outside excessive edge wear from improper wheel alignment. This should prompt you to suspect problems like worn tie rod ends, collapsed control arm bushings or a bent strut or spindle.
11. When installing a new cartridge in a rebuildable strut, about 3 oz. (a shot glass full) of ATF must be poured into the strut housing to aid heat transfer from the cartridge.
12. When installing a new cartridge in a rebuildable strut, follow the installation instructions regarding the use of spacers or washers under the body nut on rebuildable struts. Such spacers are necessary due to the differences in height among replacement cartridges.
13. Shock absorbers affect weight transfer from side to side when cornering and from front to back when braking or accelerating. The weight transfer is excessive when shock absorbers are worn. This can overload the front tires while the rear tires lose grip, causing brake lock-up and loss of control. Tire adhesion is critical to safety and handling, especially in sudden avoidance maneuvers.
14. Typically, consumers have particular needs when choosing tires. As such, they may want ultimate road comfort and, thus, may need a shock absorber that provides that kind of performance. As you move up to increased performance tires, customers may prefer a shock absorber with more control that still delivers a certain level of ride comfort.
15 . Knocking and banging noises are tough to diagnose. Usually, you won’t be able to duplicate them in the shop since they only occur when the load on the wheel is released and applied, like on a washboard road or pothole. Sometimes you may be able to find some looseness by raising the chassis and lifting the wheels with a large pry bar. Any slop in the strut mounts or ball joints will show up. Notice if the noise is coming from inside the strut housing.
Check if the car had the struts replaced. It could be that the insert is moving inside the housing as a result of a loose cap nut or the wrong combination of spacers inside the strut housing.
