Openbay Launches Subscription-Service Suite For Auto Repair Shops

Openbay Launches Subscription-Service Suite For Auto Repair Shops

Openbay's new suite of services positions auto repair businesses to engage the "always-on" customers anytime, and from any device.


Openbay
, an online marketplace for auto repair, has announced a new suite of subscription services for automotive-service centers to address challenges of acquiring and retaining customers. While today’s consumers are increasingly buying products and services online, the company says the auto care industry hasn’t kept pace with those users’ needs. Openbay’s new suite of services positions auto repair businesses to engage the “always-on” customers anytime, and from any device, enabling them to become and remain competitive.

“Owner-operators want to spend time on their core competency: servicing vehicles and focusing on customer satisfaction,” said Rob Infantino, founder and CEO of Openbay. “The automotive aftermarket industry spoke and we listened and delivered. Openbay’s new service suite helps conserve employee time spent pricing service inquiries, and helps with customer acquisition and retention.”

Openbay’s suite of services includes:

  1. Automated Quote Service (AQS):

Openbay AQS generates detailed service quotes for consumers on behalf of the shop. AQS-enabled shops connect Openbay with its internal margins and labor rates to generate accurate service quotes, often immediately, and save employee time by generating quotes via phone.

AQS-generated quotes include type of parts (OE or aftermarket), labor rates and estimated completion time, taxes and any shop fee associated with the service. Most quotes are generated in real-time, and non-standard service quotes are sent on behalf of shops within minutes or hours, seven days a week, by Openbay’s in-house team of certified service advisers.

Once a quote is generated, consumers may send questions to shops, or seek clarification via Openbay messaging. Customers review the business’ ratings and reviews, location and service and parts-warranty information before scheduling an appointment with a shop via the Openbay marketplace.

  1. Service Advisor:

Openbay Service Advisor is a web plugin for automotive service centers’ websites that operates independent of the Openbay marketplace. Using Service Advisor, customers are able to request service directly with one shop via that shop’s website, and immediately receive a custom quote. Similar to AQS, service quotes are based on parts margins and labor rates, as pre-populated by the shop at signup. Once a customer is ready to book, he or she may schedule an appointment directly with the shop.

In addition to this new service-provider subscription suite, Openbay continues to invest in its nationwide auto-repair marketplace, using the platform to drive business growth and consumer convenience.

Service centers using OpenbayASP, the mobile app built for automotive-service professionals, can track all service activity in real-time, respond to customer questions via text, photo and video, and accept bookings and payment with one tap.

You May Also Like

UniClutch Launches Clutch System in the United States

From Australian manufacturer Clutch Industries, UniClutch is a clutch system that delivers uncompromised performance.

UniClutch and UniClutch Sport will be the first iterations of this system to launch in the U.S. UniClutch's dual core technology significantly boosts torque capacity without compromising drivability. Its one-of-a-kind, patented and adaptable design fits a multitude of vehicles, simplifies inventory management, expedites clutch replacement time, and lessens common installation problems. Compared to UniClutch, UniClutch Sport offers a further 15% more torque capacity and a sport-tuned pedal feel for more serious enthusiasts. These features create a clutch system with mass appeal for consumers and aftermarket businesses alike, as the industry grapples with a continuously challenging supply chain and the need to find labor efficiencies.

Automotive Hall of Fame Announces Class of 2024 Inductees

Six honorees whose efforts helped shape the automotive and mobility marketplace will be recognized.

Castrol Turns 125, Debuts New Market Strategy

As part of the new strategy, Castrol will explore opportunities in battery thermal management, digital and service solutions and data center immersion cooling.

Advance Auto Parts Announces ‘National Battery Day’ Promo

DieHard battery giveaways and complimentary battery testing will be part of nationwide festivities held on Feb. 18.

FCS Introduces 18 New Numbers in February

The new release includes 4 shock absorbers and 14 suspension struts.

Other Posts

Now Available – February’s Digital Edition of ShopOwner

February’s issue includes technical and management content and is free to download.

Tenneco Introduces Add-On Valve Technology 

The company says the RideRefine SDD valve brings new levels of versatility, tunability and comfort to passive damper performance.

AP Emissions Releases New Part Numbers for February

AP Emissions Technologies has released 12 new SKUs that cover six million VIO in the month of February.

Lumileds Debuts New Philips Automotive Lighting Website

The site features an entirely new design that brings together the full breadth of the Philips portfolio of automotive lighting and accessories in North America.