Mary DellaValle, Author at Import Car - Page 2 of 15
~
There’s A New Kid On The Block: On-Site Maintenance Provider Is Flexing Its Service Muscle

Customers have more choices than ever when it comes to automotive service, especially as new competitors pack a punch in the marketplace, so the service experience you provide needs to be remarkable and memorable, says Mary DellaValle, editor of ImportCar magazine.

On The Brink Of Vehicle Breakdown Season: You Play A Key Role In Keeping Customers Safe And Happy

Just knowing that the average age of vehicles on the road is 11.6 years should be music to your ears. After all, older vehicles rack up more miles, and with that comes more wear and tear. Add to that new AAA roadside research that reveals vehicles that are 10-plus years old are twice as likely to end up stranded on the side of the road compared to newer vehicles, and you’ve got the perfect storm brewing for service opportunities with the upcoming summer road-trip season, says Mary DellaValle, editor of ImportCar magazine.

Edmonds Import Auto: Award-Winning Shop’s Edge Starts At Square One – Impeccable Customer Service And Solving Customers’ Problems

Edmonds Import Auto in Palmer, AK, runs like a well-oiled machine, thanks to the tag-team effort of Tobi Klunder-Edmonds and her husband Kevin, who together decided to open a shop of their own and put their skills to the test.

New Business Models Help Provide A Better Customer ‘Experience’

Service is the name of the game. Customers have too many choices today for everything they want to buy. When you deliver service that is second to none, you will become your customers’ “first call” for ongoing vehicle repairs, says Mary DellaValle, editor of ImportCar magazine.

When Customers Are Car Care Aware Everyone Wins!

Neglected auto care almost always means much higher costs down the road in the form of more extensive repairs or lost vehicle resale value. You know that all too well, but your customers don’t necessarily buy into that concept, says Mary DellaValle, editor of ImportCar magazine.

Today’s Vehicles Are Akin To Horses: Coming Age of Autonomous Vehicles Won’t Make Cars Obsolete

Once it’s widely adopted, self-driving technology will save lives, make commutes more productive and ease congestion in cities, but that doesn’t mean people will lose interest in driving vehicles themselves, or that their affinity for personal vehicles will diminish, says Mary DellaValle, editor of ImportCar magazine.

New Year: Optimism Abounds If You Know Where To Look

It’s out with the old, and in with the new, as we welcomed 2018 earlier this month. And, while we each have goals and strategies to suit our unique businesses and situations, there are barometers working behind the scenes that provide positive implications for us this year, says Mary DellaValle, editor of ImportCar magazine.

You Do Much More Than Fix Cars – Don’t Ignore The Value Of Customer Trust

You are doing much more than just fixing cars, and that takes a team effort. Every part of the service experience should reflect quality, service excellence and professionalism, as you work together as a team to make customers return to your shop with confidence and commitment, says Mary DellaValle, editor of ImportCar magazine.

Trust Bridges The Gap Between Quality Repairs & Repeat Business

Quality is the name of the game today. Your customers expect expert repairs that are done right the first time, restore vehicle performance, and ensure many miles of worry-free driving. But, you won’t get a second chance to showcase your quality work unless you’ve earned your customers’ trust.

Ridesharing Won’t Displace Consumers’ Affinity For Personal Vehicles

The rise of alternate transportation options for consumers like Uber and Lyft, along with the advancement of autonomous vehicle technology, might be viewed by some as a threat to personal vehicle transportation. In fact, some OEMs have expressed concern about the impact that increased usage of these options will have on consumers’ interest in purchasing vehicles in the future.

OEMs Take Us One Step Closer To Autonomous Driving

While some OEMs’ autonomous vehicle technology is still under development, others are on the fast track to bringing customers one step closer to fully autonomous driving.

Foreign Affairs Auto: Steadfast Focus On Its Upscale Clientele Provides Competitive Advantage

Founded in 1982 by owners Frank and Gloria Ortiz, the nine-bay shop services about 60 cars per week, namely Audi, BMW, Mercedes-Benz and other high-end European makes. Doing business for 35 years now, the shop has never wavered from its commitment to a laser-like focus on the customer, says General Manager Jonathan Ortiz.